|Address:||106 Main Ave W, Sundre, AB T0M 1X0, Canada|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed|
What started out as a great experience at Country Roads RV went sideways and has left me disappointed. We met with a salesperson who showed us through the trailer we had specifically travelled to Sundre to see, he answered al our questions and if he didnt know the answer was honest and told us so. We have been looking at a lot of trailers but this Rockwood caught our eye once we looked through it, it was fresh on the lot so hadnt been cleaned and serviced yet. As we talked it was understood the trailer would be serviced and cleaned before we took it, so we put an offer in over the phone. Our offer was accepted and this is where it started going sideways. Sales person states our given offer plus service fees and taxes and gives a total. Hubby knows it doesnt sound quite right but we want to see the numbers on paper. Next day the paperwork comes through and shows our offer plus prep fee of $649.00 and document fee of $399.00 and GST. The GST is a given, the document fee (its a cash deal) I dont like but can live with, the deal breaker is the $649.00 prep fee. I thought the price we offered was for a ready to leave the lot trailer. I hoped we could reach some sort of agreeable middle ground with the dealership but speaking with the salesperson and sales manager didnt get me anywhere except our deposit back. So we are back looking, but now we know to clarify that our offer includes and fees and services. Still sad and disappointed though! UPDATE**** Due to the fact the trailer was exactly what we were looking for, we went back to the dealership and bought the trailer. Everyone was courteous and friendly and even due to the "pause" in our deal the dealership were able to get the trailer ready to travel by the original date we had agreed on.
We bought our Fusion 5th wheel from Country Roads RV in June of 2015. We choose this dealership over another as they assured us once we were a customer that they would go over and above to ensure we were taken care of. This couldnt be further from the truth. First trip out we had no fridge for 7 weeks in Arizona. We understand we were in the States and it was a warranty issue but received absolutely no support through this dealership. Since then we have had several other issues with very poor service. The most recent being an insurance claim for new awnings. Several calls from us with no return calls from Country Roads. We have tried very hard to spend $5000.00 at the dealership to no avail. All in all an extremely disappointing experience. Would not recommend this dealer
Purchased a 2011 Heartland fifth wheel in August of 2015. Had it out for one weekend of camping in Sept. Noticed that the rear slide scrapes the floor and also the main floor is soft and causing nails to pop through. Booked unit in to have these issues looked at in May of 2016. Was told that these issues were not covered under warranty. would not shop here again or recommend to friends.
Major issues with my Travel Trailer that I purchased there (brand new). They offer a 90 day guarantee on it, however they only grudgingly repair it. Poor education from the sales Team. However, great selection and a good deal are to be had. You get what you pay for I suppose.
Super prices, beautiful floor plans, staff are helpful. The sale and service staff are experience and make our experience a pleasure.
Purchased an RV from them. Gave us some good deals but should have listened to our concern about the furnace.
Great place to pick up a camper great service and ppl they will help u get into the camper u want
Very nice and informative. No pressure. Thank you for the great experience.
Got the parts I needed easily. Friendly staff
Sales and parts