|Address:||208 32580 Highway 2, Olds, AB T4H 1P2, Canada|
|Working:||8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 9AM–5PM Closed|
I am a very successful business owner and I cannot believe the horrible service one gets after they spend $65000 at OLDS RV!!! We drove many hours to get a good deal which turned out to be a nightmare. We brought 4 kids caming for 7 days and 7 majot things were not working, on a brand new RV! The furnace didnt work, the generator forced CO2 into the cabin and set off the alarms so we couldnt even go in it, the electrical outlets didnt work, the $2000 washer/dryer we bought from them as well, was stuck on Technical Assistance mode, and locked so we all had to wear dirty clothes for half of the trip, and so on.... We called them multiple times to get help, and we got the run around, and no help at all even after we spent $2500 on an extended warranty with Roadside assistance....They Lied to us and said that our local dealer does their warranty work for them, which was 100% false! And the missing items for the RV that were supposed to be ordered and shipped to us, are still not here months later. Long story short, we spent $65000 to go DRY CAMPING, which we could have spent 300 on a tent to do that! And now since we have complained, they refuse to send our missing items!!! Should I continue.
Wedding Night with dead battery! My mother had surprised my new wife and I with a rental from Olds RV. We were being married at our recreational property where we do have other accommodations etc. We wanted to have a retreat from the excitement, somewhere to get away. We picked up the trailer ourselves and parked it on our land. When we went to go to bed the trailer was dark with a dead battery. No lights were left on, and there was no draw on the battery. We have 6 other park model trailers etc. on site and we have lots of experience with these types of units. We had to run extension cords at 2AM 280 ft, with a shivering bride in her cold bed. It took about 30min to heat up (Aug Wedding). The dead battery took the wind out of an exciting night. Left messages for the rental lady with no call back. We have still paid full rental!!!! Outrageous situation. It would be reasonable for say a 50% discount; yes? We had to rent it for the min time line and used it only the wedding night. $500 plus; payment by my Mother; money not well spent!!!
The service department went above the call of duty. I came right after closing time (not knowing when they closed) to pick up my fifth wheel trailer that was in for service. The gate was locked and the staff were leaving so I drove away. One minute later, the service manager CALLED ME ON MY CELL and said that he saw me and that I should come back to get my trailer. he opened the gate, had to move a trailer to retrieve mine, and was pleasant about it the whole time, even though I made him late to leave work. Thanks again Keith Hutton!
This is the second rv purchase our family has made. The sale of this last trailer purchased at Olds RV was simply painless. No sale pressure, upselling, Cliff our sales guy was exceptional. Great guidance into finding the perfect trailer for us. We have also recently had it serviced. We were able to get in right away, and were very happy with the overall service department. This place is worth the drive out to Olds. Highly recommended
We shopped around for a long time for a new RV. We did not feel pressured to buy like we did at other dealers in the area. During our first camping trip with our new trailer we had an issue with our water pump. Clarence in service was able to fit us in to replace our pump and we were back out at the campsite that night. Thank you to everyone at the dealership and keep up the good work!
horrible experience in the past. The folks employed at the dealership that were problematic have been removed and new staff are working on making the dealership better and work with the customers. Its far better than it was a year ago
Olds RV staff are always friendly and helpful. Today they squeezed me in just before closing to purchase and install a new hitch at an awesome price. Thank-you Keddy and Keith!
The owners of Integrity RV, some of the best people you can meet. They have gone above and beyond what I could have expected.
Great Dealer. Friendly Staff. Recommended
Very pleasant and friendly.
Good service helpful staff
Havent been here