|Address:||5100 Shaganappi Trail N.W., Calgary, AB T3A 2L7, Canada|
|Working:||Closed 8:45AM–9PM 8:45AM–9PM 8:45AM–9PM 8:45AM–6PM 8:45AM–6PM Closed|
My Kia Soul is a year and a half old, and this summer I had to replace my alternator. Alternator is covered by warranty. The communication with this branch was awful. It was like pulling teeth getting any answers from them, not to mention they were not prepared to get me a loner/rental car. I called the dealership I bought my vehicle at, and they told me that if my car is deemed undriveable (which it was), that I was supposed to get a rental car immediately. Northland was trying to avoid this. I called and left messages to have a manager call me, I have yet to even hear from a manager. It wasnt until I threatened to come INTO the dealership to deal with this, that they all of a sudden had a courtesy car for me. After my alternator was replaced, my car was good for a few weeks. Long story short, the car died again. I decided to have it taken to east Kia, where the first conversation I was told that because I did not buy my vehicle with them, they wouldnt help me. I asked to talk to someone else, who actually knew what they were talking about. After they performed an AVR test, I was told that after NORTHLAND kia replaced my alternator, they failed to do a deep charge of the battery. I had to pay for the AVR test, which should have been covered because it was the dealerships fault my battery died. RECENTLY, my battery died AGAIN... I had my vehicle towed in and they told me that nothing was wrong with my car. I drove it home. Woke up in the morning to go to work, and it was dead. I decided to call a mechanic, and I looked over my battery test and system test. My battery was in terrible condition, and should have been replaced. When they had told me that my car was fine, they ALSO mentioned that next time I would have to pay for the two tests. Convenient, because they knew my battery was going to die again. Luckily, I decided to have it taken to a reliable shop (Ryanco Automotive) where they had my car fixed up and ready to go before the day was over. DO NOT GO TO NORTHLAND KIA. These dealerships are ridiculous. Worst experience! And now I am out a day of pay because of them! I hope this helps some of you who may not know better. I have already deterred two friends/employees who were going to buy Kias. They have now chosen different vehicles to look into purchasing, mainly to avoid these dealerships.
A Little Disappointed with the dealership, the car and their service. Bought 2016 Kia Sedona Sales: Xmas time: I was trading in my Pilot and had allot of negative equity in it. We negotiated and signed on a deal. On the day of signing, the deal changed and we wanted to change our minds into purchasing the car. No matter what we said, they would not call off the deal. we negotiated again and worked out on another deal. I had other commitments I had to get to so my wife and I signed. We didnt want to but pretty much had to in order to get out of the office. Winter Tire offer: They are Frost Extreme Tires, which are budget winter tires. Noticed that when the vehicle was not gripping properly during winter. They mentioned the tires were worth $800...a little research, these tires cost max $300. Blizzaks cost $500 at costco which includes installation and balancing. The Car: Washer fluid leak-went through a bottle of washer fluid every 3 days. told the dealer, they looked at it. it was warranty work Speedometer - I took the car out on a road trip. I noticed when I did 110km/h, I was actually doing 103km/h. I checked my GPS/Phone, both confirmed car was going 7Km/h slower. brought it up with the dealer Alignment - is off. when driving on the highway, i noticed vehicle leering to the left allot. told the dealer. Alignment was going to cost me $90. This is A BRAND NEW CAR!!! why is the alignment off?? Tire Swap - Winter to All seasons - cost is $130 as the tires are not on the rims. I will get it done, but starting this year, I am going to try and sell the budget tires and buy Blizzaks from Costco. For swapping, Costco charges $12/tire if not on the rim. $48 in total compared to $160. Service Hours - for warranty work, only open M-F. I was told on Saturdays the licensed mechanics dont work and Saturdays was just for regular maintenance work (oil, etc...). My wife had to make other arrangements on her own to take 6 children to school. I miss my Honda Pilot! Never experienced such a hassle & inconveniences.
We bought our 2012 KIA Optima barely one year ago. Two weeks ago we were driving back from BC and the engine was jerking and we started seeing smoke from the back of the tail pipes. Stuck in the middle of the highway with two kids and a car ful of suitcases etc.. we had to call the tow truck; but that was after I had to take a cab home ($100 +) to pick up our Truck and drive it back out to the highway load all our luggage up, wait for the two truck (which took 2 hrs) and drive back home. The next day "we" had to contact KIA and no one returned our calls until the end of the day. Then the next day we had to hound the service department to call us back. When they finally did... the news was bad. Asked if we had our Maintenance Receipts (which we could only locate 1 in the last 8 weeks). At 30K they are bascially telling us that most likely, KIA Canada will not honour our Warranty because we are unable to locate all our receipts. You cant tell me that at 30K a brand new vehicles engine will blow! I have been searching the internet and saw that we arent the only ones being ripped off by KIA. Many others that have purchased the KIA Optima 2012 have also had engine blow ups and had horrible service. Some customers had way less miles than us and their engines blew. We have had to hunt down Service continuously. Said they would look at the car on Monday and now its Thursday, no call nothing! Leaving messages, no return calls. The recent estimate from KIA was $17,000.00 for a new engine (including labour)! This is half the price of what we paid for the KIA!!! One of the Service guys said that theyve been keeping their General Manager in the loop because hes very interested to know how this will end.... I hope that the GM - Rob Wills is "interested" because you will be loosing alot of business if this isnt solved with Minimal Cost to us!! Returning customers!! Who deserve better service than this!! ----
Had been a customer since 2011 and had great experience with past sales personnel and manager - reason why I recommended Northland Kia to some friends to purchase their new vehicle. However, my friends experience has not been great and I am greatly disappointed on how this was handled. They had been pressured into making decisions even when they had already intended to buy their vehicle and had even put a $1000 deposit on it, because they were told that in case they changed their minds that the deposit is totally refundable. They just wanted to wait for a new inventory to come in as the color they wanted was not available and they didnt want to settle for the vehicle that was on showcase and used for test driving. Since the sales personnel & manager kept calling my friends and asking for their decision, they decided to let their hold on the vehicle go as they havent done a final sale yet anyway - in good faith in order for Northland not to miss out on other people who would want to buy the vehicle already. At this point in time, Northland should have returned their $1000 deposit - but unfortunately Ash (the manager) said that they can no longer get back the deposit because it had been used to do some preparations on the vehicle (that my friends didnt want) - this is the part I didnt like as Ash insisted they already bought the vehicle and it was final sale. - How can this be? when in fact the reason you put a deposit on the vehicle you are interested in is just so that Northland could hold the vehicle for you and not put it on sale until all final paper work is done, but if at any point you (as the buyer) change your mind then it is not of a loss for Northland, and it is but proper and right to return the deposit towards the prospective buyer/s. - totally disappointed in this kind of treatment from sales manager.