|Address:||983 Fir St, Sherwood Park, AB T8A 4N5, Canada|
|Working:||8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 9AM–6PM 11AM–5PM|
This is by far the worst car purchase experience that I had. I have purchased 6 cars prior to this one. Despite the fact we got a good price on our Mazda 3 GS sport. Problems started when we picked up the car. 1. Upon picking up the car, there were no walk through. All that we got is heres the key and we drove off the lot. 2. Car accessories not all present. There were no mention of it when we picked up the car. This is not the worst part. The internet sales manager, John, promised to have it delivered. After multiple phone calls and multiple empty promises, still not delivered. Not even phone call when his driver failed to show up to drop things off. And of course we waited. 3. Found that passenger headlight develops condensation, and later formed droplets. We decided to bring the car in. Called the Sales manager, Darien, he was kind enough to help us waive the inspection fee and had his staff install the accessory. This is why I leave a two stars. Else it will be just 1. 4. Service. 1st Trip: Due to the headlight condensation, the service staff Mathew indicated hell have to call Mazda Canada for more info and will get back to us. He said he can reproduce the problem. This is beginning of the week (Tuesday). I mentioned to him I have the week off, I can come back to drop off the car on Friday. Service personnel Mathew said hell call me in the next couple of days. No phone calls, so I had to call him. 5. Called Service and spoke to Mathew, he agreed on the phone to have courtesy car for us as he needs the car for 3/4 of the day to fix the problem. I told him I will be there to drop off the car on the following Saturday. He agreed on the phone to have it ready. Went to the dealership, no courtesy car reserved. I live in southwest of Edmonton, and I have to drive all the way to Sherwood Park and found out no loaner. This is the 2nd Trip. 6. Called Mathew again, finally setup the appointment the next Saturday. This time my wife called ahead to make sure the courtesy car is available. Third Trip, we dropped off the car. 7. Got a call on Monday. Mathew indicated Mazda Canada would not replace the headlight because there were no droplet formed. I hope he understand water do drys up. I asked what happened if it happened again. He said i could bring it back again. (This is where he becomes defensive) I told him it would be a long drive for me to drive all the way to Sherwood Park for another service. Especially this is the third time I went to the dealership for the same problem. (At a failed appointment that cause us to went to the dealership for nothing.) Clearly they could reproduce the problem, I dont understand why they wont replace it. Finally he said the car is cover under warranty, I can go to another dealership for service. He said he even got me a courtesy car, he does not know what else he could have done for me. I have to mention throughout these negative experiences, I had not once got angry with them. And all that I got was empty promises and rejected! Well, I dont know what else I would do if not leaving a negative feedback online. What about you?
They Wowed Me! So this was not my first time shopping for a car, as a matter of fact I have spent many years selling and on the inside of auto dealerships so I had a pretty good idea of what to expect. I stopped by Park Mazda to see how they played the game; I have been through the lot before but never with the thought of making a purchase. This time it was top of my mind as I had done all my homework and knew what I wanted and what I was willing to pay for a new Mazda 3. First thing when I pulled up was someone came out and greeted me, that is exactly what I was hoping for. It was Chris Anhill and I very much appreciated it. Many think it is too pushy when they come out, but to me this said professional, courteous with a welcome to Park Mazda greeting, made me feel comfortable. We started talking and I explained to him my goal for that day as I had figured it out before I went in and I was determined to get it set up that way. I was after a lease, but I wanted to trade a vehicle with negative equity off on the new car. He was unsure if it could be done but he asked someone else to look into it as we went for a ride in the new car. The Mazda 3 was everything I had read about in reviews, a nice solid little car that would get me around comfortably and with very little fuel expense. We returned to the dealership and I confirmed this was the car I would want, we sat down and wrote up the deal and I told him I was pre-shopping for my wife, as this would be done in her name and I just wanted to know if it was possible. He was unable to get the answer right away and said he would call me when he had knew. Later that day he called, confirmed it and even gave me a good number. I set up an appointment for my wife and I to return and make the deal. We arrived for the appointment we had set and she took the vehicle out for a short drive while his manager confirmed numbers on our trade. It got a bit dicey here but He was able to hold it together. The number they came up with on the trade was quite a bit shy of what we were told. I don’t blame them for this as anyone would do the same, after all the car business is about making money. We came to an agreement and it wasn’t much longer until we finalized the deal with the Finance Director, Pat Sawa. He was great and in the end we drove away happy, with a great car and a good feeling as though everybody won. It was all low pressure but constant forward motion. In the end the time spent at the dealership was minimal and while we were there all staff treated us great. I would recommend Park Mazda to anyone.
Ever since the day I have purchased my vehicle back in 2012 I have had nothing but issues with this dealership. It all started when I went to insure the vehicle. I had told the finance manager I would be registering/insuring the vehicle in Saskatchewan and to make sure PST was included in the loan. Well, to my surprise as I was at the counter at SGI it was not included, and I had to pay the entire PST out of pocket. Being a recent graduate from University, this was something that was very hard for me to do at the time. I had called the dealership that day to find out what happened, got no apologizes and was basically told there was nothing they could do for me. Luckily I have great parents who managed to help me out. The bad service did not stop there. Each time I have had to bring my vehicle in for service or order parts it is such a hassle. Prior to moving back into Edmonton I ordered a small part for my vehicle, I was going to be in the city so I said I would swing by the dealership to save the dealership and myself the cost of shipping of the product. Again, to my surprise, the part was not there. Go figure. Each time Ive been in the dealership it has been a hassle, even just for waiting for oil changes. The service department takes forever to get back to me on appointments when I can bring my vehicle in and most recently I have had to email the parts department 3+ times/called twice (with no answer) to get a quote for new tires and installation. It has gotten so bad, that even though I have unlimited oil changes with my vehicle, I bring it to a different dealership and pay for them to avoid the hassle and disappointment with this dealership. On top of all of the above issues I keep getting phone calls/texts from the sales team to come in and purchase a new vehicle after I have requested multiple times to be removed from their call/follow up list. **Update - Finally received an email back from the Parts Manager only to read it to find out it was the most condescending email I have ever received. When asked if my free lifetime oil changes could transfer to a different dealership, I was told since I have higher mileage on my vehicle I "received the value" and at this point I was using it for "financial gain". I cant believe they think belittling their clients like this is okay. **Second Update Changing my rating from 1 star to 3 star thanks to the excellent customer service from the Service Manager Ross. Thank you so much for following up with me.