|Category:||Oil Change Service|
|Address:||1814 Ridgeview Rd, Cranbrook, BC V1C 0C8, Canada|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed|
Slow, pushy, stripped bolts and misleading signage. Spouse was just in for an oil change, chose a quick lube as she was in a hurry this day. She reported feeling pressured to have her air filter changed, even after saying no thanks, and then the same regarding a "much needed power steering service". She became concerned after almost 4 times the expected service time, with no explanation. She did ask and was told that the "tech" was having difficulty getting bolts back into the skid plate. These never made it back on the vehicle as they were now stripped. At the end of her 40+ minute wait she was handed a bill for 75.23, and was confused by the sign that said 49.99 (attached photo). I called and spoke with the manager, they used an additional 1.2 litres of conventional oil, which cost an additional 13.18+ tax. Managers response to inflated cost of this. You pay more for the convenience. YES WAITING FOR 10 MINUTES TO ENTER AND 40+ FOR A OIL CHANGE IS CONVENIENT... This is a great lesson, quick oil change places are expensive, and dont have parts that they may ruin to fix their mistakes. ALWAYS go to your dealer, because guess what? THEY ARE CHEAPER, CERTAINLY FASTER THAN 40+ MINUTES AND COMPETANT.
Our recent visit at Jiffy Lube was a pleasant and exceptional experience. We were greeted with a friendly smile, efficiency and professionalism. Within minutes, the staff member (with the woolly hat) explained the procedure to follow and all the while maintaining excellent eye contact and without a doubt he was enjoying his position of serving the public. Excellent service from the time we arrived until departure time. We will be back to Jiffy Lube for our next oil change Thank you.
First time going through a "drive-in" oil service place. It was well worth the cost. They even charged less for supplying by own filter. I felt very confident in the ability of the workers. They were working efficiently. Will definitely return when i pass through Cranbrook again. Thanks again Mike for looking after red sub Impreza last week!
Don,the manager is wonderful.. we had an issue and he went above and beyond to make sure everything was ok and we were happy and would continue to be repeat customers. Thank you for that!
I brought my Tundra to Cranbrook Jiffy Lube for an oil change on 2/14/15. The srevice and care I received was simply "outstanding", you have earned a customer for life. Thank-you
They didnt push extra sales on me as much as other quick-lube places. Great service and a speedy job.
There definitely cheaper places to go. But the kid working treated me with respect and good service.
Great team, fantastic service, quality workmanship, and the best prices in town!
Chantel Loree Delaney
The service was fast and Tyler was very thorough and polite. Thanks!
Nice, tidy, professional shop. Great experience.
In and out in under ten minutes . I like that!!
Very Helpful, Honest and Hard Working Crew!
great, friendly and to the point.
So quick and friendly service