|Category:||Auto Repair Shop|
|Address:||1334 Dalhousie Dr, Kamloops, BC V2C 5P7, Canada|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
Took truck in with a leaky heater core and they also diagnosed a head gasket problem. Quoted $3500 (which is aprox the value of the vehicle and the cost of a refurbished engine for it). I told them that I was on a tight budget and cant afford a penny more than the quote, and the assured me. Then, I went and financed the repair cost and taxes. They told me that the truck would take 5 days to complete. 3 weeks (and 3 weeks of a rental vehicle) later, it still was not finished. Then, they told me that it was a problem with my remote starter/alarm system (which was working fine when I took it there) and that I would have to come by their shop and un-install the remote start/alarm system). It was a cold winter day and they were nice enough to pull the vehicle OUTSIDE for me to work on it so that they could get another vehicle inside. After I un-installed my own remote start/alarm, the problem was still not fixed and my truck still wouldnt start. 2 more days of troubleshooting by them found that their mechanic had forgotten to hook up a wire that he disconnected in the engine compartment. When I went to pick up the truck after over a month, they told me that I owed another $700 over and above the amount that I had financed because they had "forgot" some items on the quote. I really hope that I was the exception in this case because they all seem very nice and professional on the surface, and there did seem to be other customers there that were happy. Note: In the last couple of weeks I have heard radio ads stating that there are "no surprise extra costs when picking up your vehicle." Wow, did I get a kick out of those! Maybe that is their new policy though, and they have fixed the problems that led to my bad experience. I for one, however, wont be going back.
Got my radiator of my motorhome fixt this week at Southgate radiator . This was the best moved I ever did . For sure it was going to be a huge bill to get it fixed so Stuart the owner ask me if I called icbc because a stone poked a hole in it and it happened while we where traveling .So I did and it was covered partialy so because of Stuart I saved a lot of money .Thanks again and the great job guys who work there they are fantastic ( P/S ) great RV park . Ha! Ha! Thanks Stuart and staff Laval & Florence
Stuart spent a lot of time with me discussing and looking at my options for a custom AC setup I developed on my Land Cruiser. Went above and beyond for sure. I would recommend from my experience!
Were fully booked but still found sometime to help us out. Very knowledgeable and awesome service. Thanks to them we made it to out final destination on time.
Good mechanic services and nice and friendly service
the best service of all graeat job Southgate