|Address:||20370 Lougheed Hwy, Maple Ridge, BC V2X 2P8, Canada|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM 9AM–6PM 11AM–5PM|
Before engaging with this dealership, I had read all of their positive reviews online and felt confident that I was making a good choice and that I was going to have a great experience with this dealership. My pre purchasing experience was fantastic. However, my post purchase experience was lousy. Before they had my money they were as nice as can be, even picked me up from home for my business, nice touch. At vehicle delivery, rims were covered in brake dust, carpets werent cleaned as they had assured and previous owners garbage still under the seat. But I overlooked this at the time because they were just so darn nice! Less than a week after purchasing my pre owned Lincoln from this dealership, for an additional peace of mind I had my personal mechanic do an inspection of the vehicle. I was overly reliant that this dealerships 172 point inspection was completed thoroughly and I was really surprised when my mechanic reported the rear differential fluid and brake fluid really needed changing as well as a power steering fluid leak coming from the pinion. I was under the vehicle with my mechanic for the entire inspection, the fluids mentioned were sut black, especially the rear differential fluid which was also gunky. Submitted a copy of the report to West Coast Ford Lincoln along with the photos of the pinion leak to their customer care department. Prior to my purchase; I was assured that all fluids would be changed to keep me on schedule with future maintenance since they were unable to provide me with service records. When I called in and brought these findings directly to the attention of the salesperson I had dealt with, Grant; he forwarded my call to their service manager who made an appointment for me to come in so that they could have a look, great. Long story short, after their "inspection", they claimed the fluids didnt require changing and that the power steering leak was "possibly" some excess motor oil that dripped over the pinion during the oil change....(I know the color difference in fluids) the service department would not do any work on the vehicle without me paying for it. Feeling like an idiot for wasting my time for having driven an hour to hear this, I gave in and paid to have the fluids changed by them just so this wasnt a complete waste of my day (came in for a 10am appointment, left at 3:30pm). To add insult, while patiently waiting for my car to be serviced, my salesperson Grant approached me to say hi and asked why I was at the dealership(as if I hadnt contacted him in the first place to make this appointment) I explained that I was waiting to have the fluids changed on my Lincoln on my own cost due to their inability to deliver the vehicle as promised. Like an entitled brat, he puts on his face this dumb looking disgusted look, rolls his eyes and without saying another word walks away while shaking his head. I just stood there in amazement thinking how stupid I was for giving this place my business! After that happened, in disbelief, I approached the sales manager to recount what I had just witnessed and in the most "I could care less" tone, no eye contact throughout while looking down fidgeting with a pen, tells me that hell speak to him about it. Real assuring buddy. The point: If you like something in their pre owned inventory, have your own trusted mechanic check it out first and dont trust a word coming from the mouth of these obviously miserable, phony few. Otherwise, if your interested in something thats sold Ford wide, avoid. Extra star awarded to Sela in the service department, genuinely friendly and very pleasant to deal with!
Nicolas Di Vito
I recently purchased a 2016 Mustang from West Coast Ford. I just wanted to let you know how strong of a positive impact Dick Low was in making my purchase with your dealership. First off, I have worked for a large Motorcycle dealership for 12 years. And I have bought several new cars in my life. I don’t claim to compare a motorcycle dealership to an auto, but there are definitely many similarities. Dick was my first point of contact with your dealership. I had made an internet inquiry and he was quick to respond and was extremely helpful. That’s the first thing I want to complement your dealership on is how amazing your internet sales support is. I had tried to make about 10 internet inquiries to various Ford, GM, and Dodge/Chrysler . I had even made some internet inquiries to Honda and Mazda as my son was in the market for a car also. To sum it up, West Coast Ford is decades ahead of the other dealers with the way you handle internet inquiries. I was lucky if I even got a response from some of them. When I was shopping for a Mustang, the only thing I was concerned about was getting the best price. That’s all I wanted. I said I am paying as little possible for this car. Well Dick Low, by his high level of professionalism, reminded of me of something I had sadly forgotten. He showed me that What an amazing Team West Coast Ford was. He showed me me that he was only a part of the equation . Through his high level of professionalism, knowledge, and customer service, he was able to show me that at West Coat Ford, apart from great pricing he was part of of a highly skilled, highly knowledgeable, award winning team that would really take care of me. After a few brief emails and maybe a short phone call, I couldn’t wait to drive down from Chilliwack and meet Dick and start talking about getting me into my perfect Mustang. Just one of the many things that makes Dick so good at what he does is how he can get all the information you need. He may not know every answer to every question, who can ? But he knows where to get it, and in a very timely manner. He doesn’t just say “probably” or “don’t know” or “ I think so”. If the information is available, Dick will find it. And the whole time I was waiting for my Mustang to be built and delivered, Dick would send me periodic emails with updates on the status. He said that West Coast Ford would take care of me and he was 100% correct. Just by his actions, he reminded me the importance of buying your vehicle from a Dealer that will take care of you from every aspect. Dick Low is an Ambassador of West Coast Ford. I now wanna buy parts from you, get it serviced there.And of course my next vehicle from there. And this is because Dick Low, just by his actions, reminded me that at West Coast Ford, you’re buying a car from the Best, and that’s only the beginning of the relationship with West Coast Ford. I could go on and on, but I think you got my point. So, a personal thanks to Dick, and all the Wonderful people at West Coast Ford.
Garbage service! My 2016 ford edge had a glitch and was stuck in "limbo land". Radio stayed on after I turned off my car and when I restarted, a lot of the electronics "wipers, blinkers, power steering, etc" did not work. I limped the car to this ford dealership in hopes they have seen this issue before and know what the fix could be. The service guy had no clue, did not offer any help, didnt even come out to the car to have a look... And said his next appointment is a week away. I kindly ask if theres an experienced tech that could come out just to have a quick look but he didnt even bother. I go back to my car to get a tool to disconnect the battery. Reconnected the battery, started my car and to my surprise everything went back to normal! Took like 2 minutes and no help from Ford whatsoever! I then requested the service manager and Dan came out. I explained the situation to him and he starts to say how I shouldnt of disconnected the battery cause that erases all the codes. Then I think to myself... OK I should of left the car the way it was and wait a week for your service tech to pull the code? What freaking a joke! So if it was that crucial to get the error code at that point why arent the service desk guys equipped with an ecu reader? Oh wait! They are cheap and incompetent... Its all starting to really make sense! Dan was just as unhelpful as the first service guy... I guess that how they work over there... They want you to suffer without your car and rip you off at the end! I love my 2016 ford edge but I would never bring my car there for service! Never seen so sketchy unprofessional service from a car dealership in my life. Thanks for ruining my ford experience and I will definitely look at other options on my next car purchase. Final note: To top off my unsatisfied service, I have to give them 1 star to even post this comment... It should be ZERO stars!