|Address:||448 Duncan Ave W, Penticton, BC V2A 7N1, Canada|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5:30PM Closed|
I have never bothered to write a review about my experience with a retail dealer until now. My experience is as follows; I was looking at a 2012 Avalanche with 72,000kms. I was told it was a well cared for nice clean truck that was pretty much only used during an annual trip to California which accounted for the low kms. I used to own a 07 Avalanche so know the vehicle well. On Oct 6/16 I put a $500.00 deposit on the truck and drove from the Fraser Valley to Penticton. While walking towards the truck I could see from a distance of 10 to 12 feet there was a fairly large rock chip in the windshield. As I got closer to inspect the windshield I counted a total of seven rock chips. It appears that although this truck had been through their service department for a complete inspection before going through their detail department, not one of their expert staff seemed to find any rock chips and report their findings. As I could plainly see it from such a distance I wondered why their sales staff had also missed it. Red Flags. After a long discussion when it became clear I would not accept their vehicle without a new windshield. I took it for a test drive and noticed immediately how rough it rode and steered.. I didnt know if it was shocks, springs , ball joints, tie rods or...? What I did know it did not drive anywhere as smooth as my 07 Avalanche. After some discussion with the salesman it was disclosed that each year when this truck was driven to California, it was towing a trailer both ways. I asked why I was not informed of this before leaving the Fraser Valley. I also discovered this vehicle had no bluetooth, just the OnStar. I asked why none of these issues had been disclosed to me when we were discussing what great shape their 2012 Avalanche was in over the phone. No answer, just poor excuses. Needless to say, the deal collapsed. On Oct 6/16 they charged my credit card $500.00 to hold the vehicle. Anywhere else after a deal has collapsed, your deposit is returned. Not so here. When I checked my credit card account on Oct 10/16, the charges were still there. I sent the general manager asking why my deposit had not been refunded and who I had to talk to in the Bannister group of companies to have my deposit returned. On that same day I received a reply from the general manager assuring me that my deposit would be refunded the following as that day, the 10th was a holiday (Thanksgiving) I checked my account three days later on Oct 13th expecting to find the credit had come through. No, nothing, nahda. Once again I phone the general manager who informs me they dont keep any credit card information and I would have to give them my credit card number before they could process my credit. No apologies, no one from accounting phoned me to get my credit card number to get this moving along. I had to keep after them to have my money refunded. I was transferred to accounting, gave the girl my numbers and was told the credit would be put through today. Excuse me if I dont believe you and will once again follow up. If I dont find my refund credited to my account by the 15th, I will just turn this over to the Better Business Bureau. Im done with this outfit. This has been my experience with Penticton Hyundai. In my opinion they are the least professional car dealership I have ever had to do business with.
I have been a Hyundai owner for several years. We had a 2003 Santa Fe (340km) and a 2011 Elantra (294km) virtually trouble free. I had no problem telling folks how happy I was with Hyundais as in the past I only purchased GMs. So when I had to replace the Elantra I went back to the place I trusted to buy another Hyundai. We found a 2009 Santa Fe with 75,000 km, Gls which we liked and was in our price range. The day we test drove the roads were a bit snowy so we did not get the full benefit of the test drive. We traded in our Elantra and purchased the Santa Fe. The manager was really trying to sell us the extended warranty $2700.00 for 40,000 km worth of warranty. Having 2 previous Hyundais with 300 +- Kms I saw no reason to purchase it. Shortly after the purchase I noticed a vibration while driving, which I thought was an unbalanced wheel. Then it turned into the occasional clunk when turning corners. I took the vehicle into the dealership a number of times and they determined it was the rear brake rotors. They replaced them and I had to pay half, $200.00. This didnt change anything, so after a few more visits it was determined that the viscous coupler that joins the rear differential to the driveshaft which activates the AWD was toast. This is a known defect in these models and should have been a recall IMO. Who knew. They removed the coupler and the driveshaft so now I have FWD vs AWD. The cost to repair is a staggering $2400.00. So I went to the manager and he said too bad I should have purchased the extended warranty. He actually said that just because I had good luck with my previous Hyundais I was bound to get a bad one. Yikes! I said this was a pre existing repair that they should have caught during inspection and that the FAIR thing to do was to repair the vehicle. He said he would get back to me. 4 weeks went by and no reply. I called the manager and asked to meet and he didnt even remember who I was. We did finally meet and he continued to say too bad for my luck and they would not cover any part of the repair. After I pressured he said he would work something out. That was 5 weeks ago and no response. So now I drive around in my 2 wheel drive Santa Fe with an orange flashing light on the dash due to my AWD being disconnected. What is even worse the cost they gave me for the repair isnt even discounted. Ya, full price. Ouch! So I have decided to fight this one. If they had of offered a FAIR solution I would have been satisfied. This is very disappointing as being a loyal customer seems to mean nothing anymore. I dont expect anything now but if this post cost them even one sale, it will make my day. Kia next time.
A car purchase is a big deal for anyone but our recent purchase at Penticton Hyundai was one of the most pleasant experiences we have had. From the moment we walked into the beautiful, friendly showroom to the finalization of the purchase the following day, the ownership of our new 2014 Santa Fe Sport was a pleasant happening. You can buy a quality vehicle anywhere but the professionalism of the staff at the dealership is what makes the event special. This was the case for us at Penticton Hyundai. The day began with the friendly greeting of the sales team leader and was reinforced by the welcome from the Manager both of whom spent as much time getting to know us as purchasers as they did selling the virtues of the SUV Family Car of the Year. There was absolutely no pressure to buy a vehicle, in fact our intention was just to look around at vehicles for a few days but here we were purchasing the first new vehicle we had looked at. The process was so seamless and efficient, we were signing the agreement before we knew it. The finance department was also most efficient, friendly, and professional. Additional costs for insurance, undercoating, paint protection and other essentials on a new car, were clearly explained…efficiently and effectively in all ways. The last pleasant surprise came from the maintenance department at Penticton Hyundai. The Manager took my wife and over to the Head of the Department and introduced us. He explained what they were going to do with getting the car ready, made some last minute changes, winter tires installed and summer tires stored, and provided us with a loaner car during the overnight wait period while undercoating and paint protection was completed. We drove off within 24 hours in our new Santa Fe Sport, content and pleased and feeling part of a long-term relationship with the Penticton Hyundai Family.