|Category:||Car Repair and Maintenance|
|Address:||7370 Hwy. 99, Pemberton, BC V0N 2L1, Canada|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
Apparently boiled brakes coming into Pemberton on the Duffey Lake Road is a common occurrence, not known to my husband or I before last Monday. We were just two days into a two-week camping trip in our VW campervan. We phoned Silvhorn Automotive at 10 minutes to 5, and got one of the girls at the front. She was amazing. Since they would be closed by the time we arrived, she plugged in an extension cord and left it out for us so we would have heat for the night. She also said that even though they were extremely busy, they could have a look at the van first thing the next morning. Our parts arrived the next day, we spent one more night in their parking lot and they had us on the road by Wednesday. The other body shops in town said they couldnt even look at the van until Thursday. The girls up front were so nice, suggesting places to eat that we could take our dog to, and even the community center for a $4 shower. The quote they gave us was honest and fair, we ran it by our long-time mechanic & friend over the phone and he agreed it was exactly as it should be, because its always difficult to trust someone you dont know, particularly when youre stranded away from home. They went above and beyond by allowing us to stay there, the girls kindness, their fair price, and their turnaround time. I was mostly thankful that they got us in and out, which allowed us to continue on our holiday and enjoy the remainder of our trip. Thanks a bunch!
Dropped my car off at Silvhorn over the weekend to repair the muffler. When I came to pick my car up, there was a rock chip the size of a baseball in the middle of the windshield which the owner failed to mention. He claimed that he didnt know that it was there or how it happened. After arguing with him for 5 minutes he finally admitted to it. However he was not going to replace the windshield (after I spent $1,500 on repairing my car). He wasnt even going to patch the crack and I had a 13 hour drive back home that day. Finally the receptionists spoke to him and he went to patch it. I was very disappointed with how the owner handled the situation and failed to admit that he damaged the windshield. The only good service I had was dealing with the 2 girls up at the front. If I were to do it again, I would go else where for piece of mind.
I recently took my 1979 Volkswagen Beetle to Silvhorn as the mechanic I had previously taken it to was unable to diagnose the issue. They had it running smoothly in no time but as it turned out, the brakes all needed replacing too. It was quickly becoming a costly visit to the mechanics and I expressed my concerns about price. They kindly shopped around for the most reasonable, quality parts and also found ways to recycle some of my old parts. In the end, my bill was only half of what they had originally quoted. Trina, at the front was amazing to deal with and very good at explaining what was going on with my car. Friendly and great customer service! I highly recommend Silvhorn!
We get quite a few break downs showing up on the Hotels door step. We send them across the Sea to Sky Highway ( #BCHwy99 ) from the Hotel to Silvhorn Automotive. All our guests have been happy with the work. Silvhorn Automotive Ltd is hidden behind a screen of trees. At the Junction of Highway 99 & Portage Road, look for the Red Clock Tower at Pemberton Gateway Village Suites draw a line due south intersecting with the Red PetroCan Gas / Petrol Station sign , extend that line south across the highway & youll find Silvhorn there. Posted by Myson Effa manager PGVS Hotel
We have regularly used Silvhorn since 2006 and I can no doubt say they have always done a solid job of getting the job done right, I trust their opinion & work, and never think twice about sending our vehicles, old & new, into them. They have even helped us correctly diagnose warranty related work on our newer vehicles. Also important, I cant recall a time where they havent met their committed time to getting our vehicle back to us.
My husband and I broke a solenoid in out vacation to Canada. They were able to fix it immediately and went the extra mile. We didnt have a place to stay and we didnt want to spend money on a hotel, so they dropped us off at a campsite where we set up our tent. Next morning our car was fixed and ready to go. They honored the price that we had agreed on in the beginning. I would definitely recommend them!
My wife and I were on vacation, travelling thru Pemberton, and the engine light came on. Silvhorn was recommended by several locals. The ladies up front were a pleasure to deal with and the shop was quick to diagnose the warning light. Service was excellent. When travelling I am always leery about repair shops, but Silvhorn Automotive I would highly recommend.
I will never take another vehicle to Silvhorn or recommend them to anyone. Was greeted with rude comments charged me way more then original quote. Tried to charge me for coolant and a belt that I bought that was sitting on the front seat. Made it 2 km away from the shop and my car overheated. not impressed. I do not recommend!
Joanne Van Engelsdorp
Its hard to find an honest auto mechanic. I feel like Silvhorn is just that. We drive old cars and they always tell us striaght what we have to do versus what can wait. They have used parts we had. They even told me my car was "finished" after working on it for a day and didnt charge me. I highly recommend them.
I have bringing our vehicles to Silvhorn Automotive in Pemberton for well over a decade. Owner Mike Dymus and his team are first rate. I find Mike very honest and they always do good work. If you need to get your vehicle maintained or repaired I highly recommend Silvhorn Automotive.
I have been going to Silvhorn Automotive for car maintenance for several years, and have been very satisfied. They take care of all my needs whether it is regular maintenance or needed repairs. I have recommended them to family and friends without hesitation.
I received good value and fantastic customer service. I am a return customer
GREAT CUSTOMER SERVICE AND EFFICENCY