|Address:||5680 Parkwood Way, Richmond, BC V6V 2M4, Canada|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed|
I was looking to get a vehicle, and visited a couple of VW dealerships in the Lower Mainland, I specifically came to this dealership because they had a used Touareg online which fit the budget and and had low kms. Upon walking into the dealership we were immediately greeted by John Olan who asked if we needed any assistance. After expressing my interest in the used Touareg, he worked out some preliminary pricing, and once he was able to help us hit the number we were looking for we took it out for a test drive. We immediately fell in love with it (we had taken out a Tiguan at the previous dealer) more space, great power, it fit the bill for us. After the test drive John introduced us to Mark (the person who would get us approved for financing) and I have never seen a finance guy work so hard, we were very impressed, by how he was able to work with us to nail the monthly payment we were happy about paying. After a bit of back and forth we came to a final agreement and couldnt be happier. One would think that after this we drive off the lot and that would be the end of it. In this case it wasnt, after having the vehicle for a one day and really having a chance to inspect it we noticed a very big scratch on the roof, this isnt something we had noticed before, John had told us we would follow up with a telephone call a couple of days to see how we are doing. When we received that call I explained that it was something I hadnt noticed, he then asked me to come down so him and the manager could have a look at it. As soon as I arrived I was greeted by John and he explained to me what would happen. John and the manager went out to have a look at the damage, and after some discussion they told me they would take care of the damage. They have gone above and beyond and I have no problem recommending everyone I spoke with at this dealership. Nice work Cowell!
I had the experience to work with a great team over at volkswagen at the Richmond automall ... we had a great experience from start to finish... As soon as we stepped foot into the store we were greeted by Aaron B. i believe he is the sales manager there. next we were in touch with Gil S .. who showed us in great detail the car we were looking at (tiguan) he showed us all the benefits of having this car and the ins and outs of it .. we were sold after test driving the car! even the kids came for a test drive and said they loved it!.. definitely a family car for us :) .. the process was painless we were then handed off to mark H. who was dealing with the financial side of things as he was very professional at explaining the details for financing and the warranty protection plan etc.. we were very happy with his service .. and lastly when we finally picked up our car it was ready for us when they said it would be and again Gil S went over the car with us and what we needed to know...as well they had the insurance guy waiting there ready for me to transfer the insurance papers over after having the car for a few days I had a few other questions which came up where i just emailed Gil S. and he got back to me quickly with the answers. Volkswagen made me feel confident with my purchase and i know that if i have any other questions they are happy to help me out the best they can. I have already referred others to this location and will always put out a good word!Great job!
AVOID!! I leased my car from here and I had tons of problems with it from the get go. Everytime I brought in the car for warranty repairs they wouldnt be fixed the first time. Their service dept. always needs two gos at it before its actually fixed. Whats even funnier was in the first month of owning my car I had to send it back to Cowell for a week because the alarm would constantly go off for no reason. They told me to rent my own car for the time being. OK assholes, I am already paying for my LEASE every month and because this brand new car has problems with it, not only can I not drive it but now youre telling me to rent another car? Give me a break. As for the sales staff they seem to think that if youre young you dont have money to buy a car. They wont even help you unless your parents are with you. There are much better VW dealerships in the lower mainland than this stink hole. Biggest mistake I made was leasing from these guys.
We bought our second car here in April. After our near nightmare (Salesman Mark Li ordered the wrong car and then loudly argued with me when confronted about the errors made.) The first purchase the year before was a great experience. I would recommend any other VW dealer. There is no way you can allow a Salesman to yell at the customer and keep your job. He kept his. Advice.. demand a copy of the contract you signed. Mark refused to hand us a copy and we went along with it based on trust. Never ever trust a car salesman. No matter the manufacturer. Had we had a copy we would have caught the error he made. Luckily a stream of mixed messages in the following days allowed us to catch his error before we were stuck with the wrong new vehicle. Be very very careful with Cowell and if Mark Li says hello. You need to say goodbye
ana maria becerra
Awful customer service. I bought a pre-loved car there about two months ago and after one week of driving the engine started to malfunction. Took it back so they can fix it, however, it took a lot of convincing and arguing with various people so they can take a look at the car. They claim that the car is ok, but I dont trust them. Ive been trying to find other solutions but the issue keeps on bouncing from person to person and nobody is willing to take responsibility. I am very disappointed at how unprofessional these people have been.
I was very satisfied with my purchase at Cowell VW. If you are in the process of purchasing a VW I would go here. I highly recommend working with Yao Zhang, he will go above and beyond and is a no-nonsense type of guy. I was in contact with six other VW dealerships in the greater Vancouver area when I was buying my VW. Cowell blew the competition out of the water. I test drove a VW on Dec. 12th and drove away with it on Dec. 19th. Need I say more?!?
Great dealership, I bought my Tiguan there, their sales team are young and enthusiastic, they gave me the warmest welcome I never expect from a car dealership. I can basically grab anybody and they are knowledgable and helpful. Never have that kind of "come home" feeling in a car dealership which I can have fun and talk free with them and they willing to spend time with me. Ill definitely refer all my friends and family to buy their vehicle there!