|Address:||19330 Langley Bypass, Surrey, BC V3S 7R2, Canada|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM 11AM–5PM|
I still have to give one star after having a terrible experience at this location. I had visited there yesterday morning and will never go back there again. I had some problem in my car audio system that radio and Bluetooth dont work thats why I book an appointment for 22 sept morning time. First of all they dont have enough parking for the customers and the whole parking area was full of employee cars only and I had to wait like 10-15 min there to find parking spot for my car. Finally after parking my car when I visit the front desk I got such a disappointing service that it ruined my whole day. I would really request the service Manager there that please teach your employees( specially TONY DAMONSE) the actual meaning of what customer service is. The guy at front counter TONY DAMONSE was the rudest person I have ever seen in my entire life. When I go to him and tell him that I got an appointment for my car audio system repair first he said that it costs $160 for diagnosis then when I told him that the lady over the phone told me that it costs $130 when I was about to book an appointment then hes like o yea its $130 for you Ooo seriously Man U dont even know the difference between $130 and $160. And when I asked him whats the total cost for repairing the audio system hes like so rude and simply say I dont know yet , I mean seriously that guy dont even know that politeness is a part of customer service. And after diagnosis he said everything will cost $1046 and when I said sorry I cant afford that much money for just repairing of audio system then hes like o no actually the audio module parts price is dropped now and we will only charge u $726. And after it I still said sorry I cant even afford that much money for just a small part then hes like so rude and screamed at me that u have to pay the diagnosis payment anyways and I was like I knew it and Im ready to pay whatever the amount is and then he just throw the papers almost at my face which shows how much he cares about customers feelings and disrespect them. After hearing all that stupid things I seriously feel like how come the FORD Langley can be so stupid that they hire such an idiot employee who thinks that this is his dads company and he can do whatever he want and charge any price any customer. Seriously the attitude he was showing to me proves that he just hated his life and obviously he need a lifetime break from this company. I had such a bad experience there that I would suggest everyone not to visit that location specially to repair their vehicle and yea if anybody wang to make their fool then pls go and visit that rude guy and ruins your day. WORST CUSTOMER SERVICE EVER!!!
If you just want to buy a vehicle here and not finance it then by all means the sales staff is lovely. Grant helped us and was wonderful. All the sales staff seemed to be very good. However, if you want to finance your vehicle please dont bother. I can describe my experience with this part of Dams Langley as nothing put painful, stressful and made me want to never buy or lease a vehicle again. C in the finance department blatantly lied to me and called me arrogant when I confronted her about calling my bank to remove a lien on my trade in vehicle. I had already done all the leg work and spoke with my bank all she needed to do was call and do the paperwork. This proved to be very tasking on her as she had a whole day to do this knowing the time sensitivity to this deal. She proceeded to call me and explain to me that she had called the bank to speak with them but did they did not return her calls. When I followed up with the bank the next day the bank has no voicemails, calls, emails nothing from her. I had even provided a direct phone number to the guy I was dealing with at my bank. He knew the situation and was ready for her call. This resulted in me taking a full days vacation to do Cs job for her. I had to walk to the dealership get the deal sheet, drive to the bank give them the paperwork which in turned had them release the lean. The fact that I had to take the full day off work to do this was just completely unnecessary all because someone cant literally do her job. When I complained to the dealership I got nothing but excuses and then made me feel I was to blame. Also, I have worked in customer service for years. By NO means do you call a customer arrogant when they are only asking question as to why this was not done. This really angered me the most as I was only trying to get this situation dealt with. She implied I was a liar as well. All this left a sour taste in my mouth no matter how much the sales staff, the other employees in finance were awesome to me C just ruined the whole experience for me. Ill never shop at Dams Ford again. I will not recommend to my family and friends. The only reason there is two stars is because of the sales guy - he deserves the two stars.
A little late but thought I would write a review anyways. We were looking for a F150 back in June 2015. I went to several Ford dealerships and ended up on Dams lot on a Sunday afternoon. Was originally looking at new but when I was on the lot a young man named Jordan approached me. Very polite and definitely no pressure. Asked what we were looking for, told him a F150 new preferred but open to a lease return if the right vehicle was on the lot. He took us over to a 2011 Platinum with 67000ks. Way more options than what we were looking for but took it for a test drive anyways, Well you know what happens next, once driving the 3.5 ecoboost and that model there was no looking at a lesser model. Now we just had to work on the price. Told Jordan where we were with a price, had a 2007 rubicon to trade, and he thought it was do able. Said I wanted to sleep on it and I would be back Monday. On Monday, after going t the lot in New Westminster to compare a similar truck I returned to Dams that afternoon. Once again Jordan was very pleasant and it was now time to write up an offer. We did all the paper work, he then took it all to the sales manager Carlos. Carlos came to me and asked if I wanted to dicker out a price or did I want his best price. I said I dont have time to go back and forth and that he will have one chance so give me his best price. After about 20 minutes Carlos appears and gives me the sales agreement with a price for the F150. It was a good price but we were off a little. As it was his best price there was no negotiations, other than he said he would cut the documentation fee I said I will think about it and get back to them. Needless to say I own a 2011 F150. The great service didnt stop there, about 2 months later I had a problem with the battery and rear slider, remember this is a 2011 F150 power train warrant only now but Carlos approved the repair and even gave me a loaner while it was being fixed. What a great bunch of guys I would recommend Dams to anyone who asks. Oh ya did I say I love my F150 :)