|Category:||Car Rental Agency|
|Address:||7319 King George Hwy, Surrey, BC V3W 5A8, Canada|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–3PM 10AM–2PM|
Like others whove reviewed, I had the worst experience with this Thrifty location. I was told by phone that my confirmed reservation was late and to come 3 hours later. Inconvenience but fine. I called 30 minutes before and now they told me the car was unavailable entirely. No car. Confirmed reservation. No car. She then hung up on me while I complained that my Easter long weekend trip to visit family was in jeopardy because of this. Subsequent phone calls were unanswered. Occasionally she picked up the phone then hung up immediately after. Other times shed answer and put me on hold right away. Complete horror story of a rental agency. After seeing others here with a similar experience, I suspect this location intentionally lists more inventory than they have so they can ensure their entire fleet is overbooked and rented. Internet bookings from Expedia, Priceline, etc dont know any better. Those of us who show up later in the day are left stranded. They probably just close shop early and go home for the day after their cars are all gone. This business is corrupt, unprofessional, dishonest, and should be avoided at all costs.
Thrifty rental car company called me the day before my reservation to tell me that they did not have any cars available and that they were cancelling my rental. Thankfully, a friend was able to help me and I was able to make other arrangements, but if it wasnt for my friend bailing me out my entire holiday would have been ruined! Very poor customer service. Definitely not impressed. I will never use Thrifty again and I am telling all my friends not to use this company either.
Horrible customer service We reserved a 7 seater van for July 13 and we got all the reservation papers etc. ready but when we got there they said they dont have a van available. Next they wouldnt admit there mistake. We had a extremely though time and ended up 2 hrs late. NOT RECOMMENDED AT ALL!!!! NEVER GOING BACK THERE
I am still angry. I called and asked to confirm rate quoted to me and then when they charged me, they charged an extra $30 a day. Rip off central. Then when i called to ask for an explanation of charges they hung up on me. Dont rent from here!!
Made a reservation went there to pick up and they didnt have any cars ??. I asked them when can I get a car they said around 5 pm. My reservation was at 10:00 am. Completely unprofessional service. Enterprise is much better.
Had a good experience at this Thrifty location. Got a 2016 Nissan Altima which was in the category I reserved. The price was as quoted. No complaints.
Bad bad bad customer service awful communication through the Calgary branch and surrey branch. Would not recommend as a rental service
Poor customer service. The Indian lady hangs up on you when she cant answer a question. Never rent from there again....waste of time.
The price is good, however the rest ... NO.
Good value. Clean, well maintained vehicle. Accommodating with my required rental extension.
I always rent during summer this location has the best price and great cars
Jerónimo Da silva
Great customer service and selection of vehicles.
Cheap price if you want to rent a car
A few cars selection only.
Great friendly service.