|Address:||14409 Ridge Crescent, Surrey, BC V3X 1B6, Canada|
We used Time Limo to get to and from the airport on a recent trip. Black sedan each way. We chose Time Limo because they advertise that they will provide a carseat for young children to travel safely. I was assured by the helpful dispatchers that the car would have a toddler seat installed in it when it arrived at our home for our trip to the airport. Unfortunately, the driver arrived with the carseat just strewn across the backseat. My husband asked him to install it, and then he proceeded to move the front seat back enough to wedge the carseat onto the backseat in a rear-facing position (I later discovered that Time only has forward-facing toddler seats...so this didnt make any sense). The seat was not belted down and attached using the LATCH system or anything. It was just loose on the backseat, bumped up against the front passenger seat... We paid an extra $10 or $15 for the carseat and this service, and my daughter was no safer than she would have been without the seat. Nevertheless, on the way home, I decided we had better go with the "devil you know" and try using them again. I stressed to the dispatcher (I believe it was the manager?) that the toddler carseat MUST be INSTALLED before the driver picked us up at the airport, and shared our previous experience. He assured me it would be installed. I got a call the day before my trip home to re-confirm my reservation (nice touch), and once again confirmed with the woman on the phone that the carseat would be installed. She assured me it would be. She also just wanted to check what type of seat I needed. I said a toddler seat, forward facing (since I had discovered they only have forward facing seats for toddlers at Time...). She asked the age of my child. I said 1 and a half. She said, okay a 1 year old. I said, Well, shes 1 and half, 19 months really. She said, Okay a baby seat for a 1 year old. I said, Shes 1 and a half so she needs a toddler seat - She weighs too much for a baby seat. She said Okay. And what do you know, when we arrived at the airport, the seat was (very poorly) installed (moved side-to-side across the seat at least 6 inches each way), but was installed. And it was an INFANT seat! Rated up to 1 year old, and 22 lbs or something like that. My daughter is almost 30 lbs! This time, I took the time to more correctly install the seat, but still had to squish my daughter into this tiny infant bucket seat. Have no idea if this was safer than no carseat...but I hoped it was. Another $15 down the drain... Everyone I met / talked to at Time seemed very nice and intended to be helpful. The sedans themselves were clean enough. Drivers were on time. HOWEVER, if you advertise that you provide carseats INSTALLED in your vehicles upon request, you had better train your drivers on how to use them. Otherwise, whats the point? Note: we travelled to NYC on our trip and took an UBER Family car to the airport on that end. The Car Seat Lady has trained all the UBER Family drivers in the city on how to install their carseats, which that driver did expertly. We also paid far less than we did with Time and we got a large SUV, properly installed carseat, and twice as long drive to the airport (with tolls). Either take carseats out of your offering before someone gets injured, or provide every single one of your drivers with the training they need on the exact carseats they will be using. We will try a different company the next time... Sincerely, Sara
The two stars are for having a decent mobile site and a reasonably friendly driver. I booked a stretch limousine for 4 hours. I was to be picked up from the airport. I was emailed last minute that my reservation would be cancelled if I didnt immediately call them or reply to the email to repeat my credit cards cvv # Thank goodness I had wifi on the airplane to get the email. I replied with my cvv#, got a form reply that they had a heavy mail load and would reply sometime that day or evening but fortunately, about an hour later they confirmed my booking was a-ok before I landed. Couldnt find anyone with a sign holding up my name. Oh. Our driver was holding up a tiny "time limo" OK We get in the limo and are waiting and waiting to go while the clock is still ticking at $125 per hour. Finally, Im asked to step out of the car and am told my cc card was declined. I check online and show them that my bank shows they charged me and refunded me 3x already. They put the manager on the phone and he tells me something to the effect of "oh, you must have a U.S. card--Our account rejects those." Ok--but I had signed up with a USA based address and was landing on an international flight from the USA, you didnt know that ? This wasnt an issue with my bank --My bank approved the charge 3x; their bank rejected it as they arent allowed to charge US cards! So now I run inside and wait for the ATM and run back and pay cash. The whole ordeal used nearly 1/2 hour of time at $125/hour and no credit from them ! Next, We keep trying to use the AC in the limo but feel no cold air. After some time we tell the driver and he says "yeah, its hot up here too." According to my iPhone thermometer, it was nearly 80F--and he basically said the AC doesnt work. Didnt help that his driving was VERY erratic--hard stops, quick turns ...backing up to go back to what he missed --it was nauseating and Ive never felt that way in a limo before. I gave this guy a nice cash tip before we started and at his request even bought him a snack mid trip when I stopped for one... When we got to our hotel (just over 3 1/2 hours into it ...not even the full 4 because he kept saying we dont have enough time ..)..he opened the trunk ...looked at our 4 suitcases and remarked "you got this ? I gotta go use the bathroom .." He then runs into our hotel and leaves us to get the suitcases out of his trunk. Later as were checking in --he approached us at the check in desk for a quick good bye.. Did I mention he only opened the door for us about 40-50% of the time we got out?
June 2015 We used this service to take our family of 8 to Vancouver Harbour to board a 7 day cruise. It was a very special trip! The phone service was terrific, they gave a reminder call to confirm and they showed up on time. The driver loaded the bags and professionally completed the drop off. Before departing I asked him to adjust our return time by 30 minutes, he shook his head, agreed and I thought we were all set. When we returned, no limo at the adjusted time. At that point I phoned in and was told that if we wanted to change the time that we should have called into the office. To which my reply was, then the driver should not have left us with the impression that he would take care of it. On the late return ride we noticed almost immediately that the large side window by the bar area was popped out. The window was hanging out of its frame. We brought this to the drivers attention and discovered that he was not concerned! He asked us to fix it!! He did not stop the vehicle and he did not give us any direction. We made a first attempt and were unsuccessful, reporting this to the driver he did not show any concern. With the persistence of our son he continued to work on it and eventually fixed the window. This was a safety issue and the driver did not handle it as such. The drivers command of the English language was lacking which made us wonder how much he actually understood about the situation. Most of the time he politely nodded. Then the matter of tipping. Tipping is a personal choice. If ANY company suggests that the tip will be automatically added, it leaves a very BAD taste in my mouth. This driver proved beyond a shadow of doubt that he was not providing EXCEPTIONAL service. What he did provide was what was required of him and no more. Therefore, his "tip" would reflect that, if in fact we chose to give him one. When any employee begins to think that they are "owed" something extra for doing their job they have missed the point of service. Provide the best possible service, beyond what the customer expects, and you will be rewarded. The only person that can make this judgement call is the customer. Will I use this company again? The verdict is still out. Will I recommend them? I wish I could say that I will.