|Address:||20 Old Airport Rd, Yellowknife, NT X1A 3T2, Canada|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM Closed|
Ive been dealing with you guys for a long time and it was the first time I asked to have my truck for a "quick" wash but pretty much got shutdown right away with "our wash bay have been busy lately", without writing my request in the paperwork. I appreciate that you finished my oil change early but seeing that my truck wasnt washed and theres a vehicle in the wash bay made me feel less of a customer. Why is that vehicle more important than mine?
PamJohn Yellowknife NT
One statement - the Sales dept is awesome in customer service and feeling valued. Unfortunately the service department does not back up the sales dept. Service department is poor customer service, they talk down to you and do not listen and look no further in possible problems or issues with vehicle. We have lived in Yellowknife 6 yrs and once the warranty expires we will probably go elsewhere for better and trusting service.
Trans went in my truck. Dropped it off here. 10 days later truck back with a new trans. While they had my vehicle they provided me with a service loaner and called with updates in regards to the repairs. No problems since repairs have been completed. I would highly recommend them. Who better to work on your Ford then the highly trained and qualified staff here.
Thanks love the service from Ford they are the greatest to deal with. A special thanks to AJ for all your help. I would highly recommend Ford family for all there wonderful very kind staff for all the out ways you go for your customers.
Excellent service once again...when I dropped the vehicle off on Sunday the service department manager was there to greet me and even offered me a lift home...friendly dependable service....
Excellent customer service! Thanks Chris Brown and the Aurora Ford Yellowknife for helping get my truck ready for my wife for her long drive. This is why I love having a Ford!
Very prompt (one day appt!) service. Completed the workorder thoroughly. Good service report documentation. Always enjoy my suttle rides with Fred. Good value. thanx
Wonderful parts and service departments, the entire sales staff are great to deal with. This dealership always goes above and beyond to take care of its customers !
Ford sale person was awesome, wish I would have paid more attention for a truck with more options
Dropped my car off for a service and it came out looking brand new again thanks!
They sold me my truck. It does what I need it to do. Happy with the result.
Very courteous staff—knowledgeable and helpful. Thankz Aurora Ford!
Service is always great. When will Go Auto points start?
Love my car and the service
Fast friendly convenient
Service was excellent !
Better customer service
Ask for regular tires
William S Greenland
Very speedy service