|Category:||Car Rental Agency|
|Address:||101 Bristol Ct, Yellowknife, NT X1A2N2, Canada|
|Working:||8AM–12:45AM 8:15AM–12:45AM 8AM–12:45AM 8AM–12:45AM 8:15AM–12:45AM 9AM–12:45AM 9AM–12:45AM|
I had booked through Expedia which had quote me more kms than you are allowed at Car Rental companies in Yellowknife (...usually 50km/day). As it turns out, Expedia made a mistake (..yeah you heard that right!) and gave me the difference. That said, give I was driving so far, National added a few extra free kms to the trip which they didnt have to do. All I needed from National in Yellowknife was a copy of the rental agreement showing what I was charged for the extra kms and they got back to me promptly with the agreement as an attachment. No BS in terms of trying for extra charges, friendly staff, overall a very good experience.
I made a booking for a car rental through Hotwire for National in Yellowknife. When I got to the counter the customer service clerk insisted that the price was double to what hotwire had given us and pretty much said if you want the car you have to pay the higher price. We tried to reason with her but there was no reasoning. We paid the rate and asked to be contacted by the manager to sort out the overcharge. I was promised on Monday I would get a phone call. 5 days later, still no call. National is such a big company you would think they would put their customers first. Not at this location. I will never use National again!
Highly unethical practices but friendly staff.Rented a suv from them with cash deposit had it extended and asked if a lager deposit was required told no. They put down wrong return date on extention and came and took car and with held my personal items and refused to return car unless a larger deposit was made.they Couldnt find manager or car to get my stuff back. My items were dropped off to me later in evening by a staff member going the extra mile. Would suggest a different rental agency as the disorginization, and relucktance to work with someone when they made a mistake.
This is the worst National car rental location I have ever experienced. I was given a 5 year old dented and poorly maintained vehicle. I was over charged and promised to be contacted by a manager to address my issues. To. Staff are rude, inexperienced and lack all customer service skills. I National should pull their franchise license. I highly recommend any other rental location in Yellowknife.
That lady charged me $27 for Gas, tank was almost full. Almost fraud.