|Address:||76 Robert Angus Dr, Amherst, NS B4H 4R7, Canada|
|Working:||9AM–6PM 9AM–6PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–1PM Closed|
If I wasnt pleased with Jim Hatheways team I wouldnt have been a consistantly returning customer over last 17 years. The Sales Team sets the relationship with a welcoming feeling equivalent to coming home to family. Jim Hatheway himself seems to add his personal touch to a clients comfort considering how busy his day is. Ive been fortunate not to have many problems with any vehicle. But when I do Neil and his staff rise to the occasion to get the matter resolved as painlessly as possible with a very congenial attitude. They have a knack of knowing their customers, that makes ones experience so much more pleasant & personal. I even drive an hour to get oil changes simply because the experience is so family oriented; the "small town" flavour is highly evident unlike thE so called "big city" type dealership. Oh BTW my recent purchase was an Escape 4WD - the 1st SUV Ive purchased. I know it is not a Fusion but it very comfortable, fun to drive. Will I have problems with it? Of course it is mechanical but I guarantee the Team will solve issues ASAP. I think it is self-evident Im a dedicated client of Jim Hatheway Ford team.
I have been using Hatheway Ford for the last year or so. This is the first time I have completed the survey. I should have completed it each time to compliment the service team. They are amazing. They have always been cheerful, helpful and accommodating with my schedule. They are honest and practical when it comes to suggesting work that needs to be done now vs it can wait awhile. They remember me, my vehicle- so much so that the shuttle service just takes me to work- they know where it is. I do not live in Amherst- I choose to travel almost 100 kms to specifically go to Hatheway for my service. I am moving to Moncton and will endeavour to continue to have my work done at Amherst. They are fantastic! Thank you! Nichelle
A great dealership with exceptional service in all departments! My husband and I get all of our vehicle services done here and we always have a great experience. The service is always completed quickly and they have a great shuttle service if we need to go back home and they will even pick us back up. The staff always greets us with a big smile and they really seem to care about their customers. I would recommend Hatheway Ford to anyone looking for good service.
Great Service. We brought our Fusion in for a recall notice and the whole experience was hassle free. This was our first time with the vehicle at this dealership. They had everything sorted and an appointment setup in minutes. The service staff were friendly/professional and explained everything thoroughly (No bullshit). We were even a little late for our appointment and they still got us in right away. Would highly recommend them.
H Steven Collinson
Great people to deal with, friendly and professional. They look after what service you went in for and also what you might need to consider either at the time or in the future. All staff speak when they see you and the ones that you deal with more often can almost alway call you by name, makes you feel like you matter. I would not hesitate to take my vehicle there for any reason.
I thought I had done something to the keyless entry system and went in to have it reset....it wasnt needing to be reset I was using it wrong! The staff were quick to get an appointment for me and quick to notice that nothing was wrong. They showed me how to work the system and there was no charge..thank you!!
Hatheway ford service is number one they take the worry out of driving . My vehicles are completely serviced and what I will need in the future I dont have time to worry about my vehicles Hatheway ford does it for me .keep up the great work I am a very satisfied customer
I had the best experience with Jim Hathaway Ford in Amherst. Everyone is so friendly and welcoming. My car had been in an accident and Travis in the auto body shop made it look brand new again! I will ALWAYS come to Ford for anything vehicle related.
Very pleased with the response to our facility visit and handling of the trade-in of our vehicle and purchase of another vehicle. Existing issues with the purchased vehicle were handled promptly and professionally. A good place to do business.
as always, friendly, courteous and professional. The staff at Hatheway Ford is without a doubt impossible to beat . They are the reason customers keep returning, that and also because of the quality of the vehicles they sell .
We are always very pleased with the fast friendly service we receive from Hatheway Ford. The service team are always so informative and ready to accommadate us. Thanks for all that you do for us Paul and team!!!
Had alot of problems with rude staff and stuff not being fix when they say it was fixed or "cant simulate the issue" and get in the car and its doing the same thing as when dropped off.
Paid 200 dollars to find out exactly what I already knew and told them. Seemed like they just wanted to throw parts at it until it was fixed. They were friendly though.
Great. I work here, but i am also a customer here as well. Its convenient and the service team here is friendly to deal with as a client and as co-workers! No complaints
Great experience from sales to service. John works hard to get you in the right vehicle at the right price and he doesnt forget about you after you drive off the lot.
As usual I have no complaints. The service staff are always very professional and helpful They always explain what work was completed and answer any questions
I received promp and courteous service as always from service dept. Randy and Tanya. I waited the exact time they said it would take for the service. Thanks
Bought our first car here and couldnt be happier, it was an easy process that the dealership was more than accommodating with. Would definitely recommend.
Buyer be aware. Trying not to regret this purchase but the reality of surcharges, admin fees and the add-on costs sours any pleasure with this vehicle.
Villy reid veltkamp
Excellent , friendly, personal service as always .get service 100 % all the time , this is what Jack Reid experienced last week , see you next year ,
Great experience as always. The staff were very courteous, efficient and everything was completed in a very timely manner. Thanks Hathaway Ford
Evevery thing was done like I ask for only thing my apointment was 2:00 PM and look after at 3:15 PM It ruin all my Friday afternoon ...
Terrible service dont stand behind their low quality cars. As soon as you drive away your coffin is sealed.
all went well, both tires & oil were changed...thank you....everyone was very friendly & helpful..
Excellent! Great Service as usual and always helpful with solid advice for my vehicle.
They dont stand behind their problem cars. They ignore or patronize their customers.
We always have a great experience with Hatheway Ford and their service is excellent
Good service! They went the extra way to explain the work they did on my vehicle.
Very helpful, Friendly. will be doing business with you in the future.
Everyone was courteous and friendly making my visit pleasant experience.