|Category:||Car Rental Agency|
|Address:||520 Bryne Dr, Barrie, ON L4N 9P6, Canada|
|Working:||7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–4PM 9AM–2PM|
Extremely pissed off at this point. Came Friday to reserve a car with my hubby, to which the owner told us that it would be here ready for 9am for us to move when they opened. Sitting here now since 9am and the store is not open and have called and left messages and no one has answered. This is horrible customer service, as well as the fact that now we dont have a truck to move our house over. This is unacceptable!!!!!! Im pregnant and 4 days overdue and we are trying to get our stuff moved into our new place as we just got possession...how can a store online and at the door say they open at 9 and then about an hour and a half later still not be open and not have the decency to even call or have a message saying why. We are not the only people waiting there are multiple people here waiting for their reservations and also wondering why this place isnt even open!!! No excuse!!!
Much like a previous reviewer, but on returning the vehicle: when I rented, I was told the office would be open until 2:00pm. I arrived at 12:15pm to find a sign on the door that read Back At 1:30pm. This just added to the frustration of why I had to rent the vehicle in the first place - my own vehicle broke down in Barrie on our way back to Gravenhurst and had to be towed and repaired. I needed another vehicle to drive until the repair was finished. The only thing that will make me a happy customer would be if they offered me a free ride back to the location of my repaired vehicle. We will see. P.S. So, when I returned, the young man at the counter, Matt, a 12+ year veteran with Budget, listened to my story, apologized and then offered to drive me the 10 minute trip to the location of my repaired vehicle - awesome! I would go back to deal with him again. Thanks!!
Extremely unhappy with this location. The guy Brad is so misleading, he will tell you things which are misleading, so please don go to what the says, and later on he will say please contact 1-800- BUGDGET to get you complain solved. I wish I could give a zero stars to him for lying. He said our location will be closed on the Labor day, so you can return anytime on that day, and you wont be charged extra, but turns out he put a charge on my credit card for extra day, and now claims he did not tell us this, and now asked us to contact help line. This location gave me worst experience, and I will not recommend this location of budget to anyone. If anyone happens to go please get all details in written in advance from this guy Brad, as he is misleading and not accurate.
We booked a moving truck nearly a month in advance to move to our new home. Upon arriving to pick it up they told us that they truck we were assigned is missing, the person they rented it to last night cannot be contacted and has not returned the vehicle. So instead they gave us a different truck that was 10 ft. smaller. We had to throw away some furniture in order for everything to fit. They offered no discount, reimbursement, or other solution. Very dissatisfied.
My car was not cleaned out properly - old cheese under the drivers seat, used napkins in the doors and crumbs, hair, misc, under the whole back seat area. No apology or compensation.
We needed a car quickly and Budget was the only outfit in Barrie willing to hustle and get us a car. Jim (Agency operator) and Matt could not have been nicer or more accommodating.
Have been renting vehicles from the Barrie location for the past 10 + years now and always have a good experience. The pricing is good and the staff is very friendly as well.
Not very happy, charged double for last 2 days after asking for insurance, to be sure I was covered. $102 for 1st 2 days, 191 for last 2 days??? Burned
Awesome! Great service, great owner !!! Never any problems with car rentals..will use Budget everytime at this location :)
Terrible customer service reps . Very lazy and do not wanna satisfy customers
Amazing service. Prices are awesome. Great experience. Great staff.
Friendly, courteous staff. Didnt feel like just another transaction.
Excellent service each time we need a van!!
Great service and price