|Category:||Car Rental Agency|
|Address:||1190 Kingsway, Sudbury, ON P3B 2E8, Canada|
|Working:||7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM 8AM–12PM|
Horrible customer service. One of the workers hung up the phone on me for disputing a charge. Wouldnt let me speak to a manager. Charged an extra day for no reason when returned on-time. On the contract it says i can return the vehicle before 4pm, i returned it an hour before that time and i still got charged. Because they chose to close early that day and claimed they told me which no one ever did. No call, no email, nothing. I would never rent a vehicle from here again. Enterprise is much better in Sudbury. I wouldnt even give them 1 star. I deal with other discount locations in the GTA on a monthly basis and they have never given me this much trouble as this one location did. Its pretty sad. Stay away people.
One star is too many, but I cant post without giving at least one. I booked a moving truck with Discount a week in advance, received a confirmation from Discount and no word until the day of pickup. On the day of pickup, I call to discover that there is no truck available and that there never was. No phone calls and no email despite the po-faced agents insistence that they called and emailed me. Not a chance. So now its moving day and I have a reservation confirmation and Discount is acting like theres nothing they could have done to prevent the situation. If they cant handle simple reservations, I cant imagine what else theyre screwing up.
I had a reservation with Budget but got dropped off at Discount by mistake. It was really bad weather and Sarah gave me a ride over to Budget. I had never booked with them before but ever since she was nice enough to drive me over to the competition, I have been booking with Discount ever since. Thanks Sarah! Great customer service
Staff is on the ball and quick at accommodating difficult requests. Their parking lot is a bit small and tricky to maneuver with larger vehicles.
Terrible service. Unaccomodating. Will not return.
Great service Thanks Melanie
Friendly helpful service