|Address:||2555 Regent St, Sudbury, ON P3E 5H6, Canada|
|Working:||8AM–8PM 8AM–8PM 8AM–6PM 8AM–8PM 8AM–6PM 8AM–5PM Closed|
Doyle Dodge is where my sister purchased a used Ram in early 2016 and my father got his hands on a new Ram a few days ago. My sisters truck was at the dealership getting a routine service so I brought her in to pick her truck up. It was 530pm when I walked in, half an hour before closing time. Around the corner walked Dean, superman of salespeople, perhaps one of the few who can now say have sold vehicles to three members of the same family within 6 months. He greets my sister and asks how her truck is. Good man. They trade a few words and I ask him if he was the man who sold my father his truck a day earlier. He affirms that he did and I ask him if he would like to sell me one too. A shocked expression and then a smile and an invitation to his office to discuss my options. I tell him what I am looking for and after a showing outside I make my choice of a beautiful black Ram. Before returning inside he warns me that I may not want the truck due to the fact that it is only a two wheel drive. Immediately I knew that Dean was not your every day salesman, just out to sell a car. I saw that he cared, was honest and had integrity. And these qualities shone through every step of the process, especially that day because I kept him until late. Like past 7 late. Aaron was the man with the plan. Mister Make-It-Happen. Aaron is the finance guy and a guy who takes his job seriously. Getting financing with a low interest rate was difficult due to some mistakes done on the lenders side. Aaron came through for me in the end and I was going to get my dream pickup and I wasnt going to have to sell my organs on the black market just to pay the interest. My kidneys thank you Aaron. All jokes aside, Aaron is the one you want to see when its time to pay for that vehicle. You have my gratitude. Finally, I just want to say thanks. Thank you for making me feel welcome, at ease and appreciated. Thank you for the no-pressure vibe, the honesty and the wonderful experience shopping with Doyle Dodge. I will certainly call upon you again next time I am looking for a new set of wheels.
Took my company vehicle in (2016 Ford F-150 SuperCab) a few months ago for winter tires. So why a Dodge/Chrysler dealership when I am driving a Ford? Main reason was Doyle Dodge had a great winter tire selection and superior pricing (lower than the competition, including other dealers and direct tire service providers in town). Second, I was tired of other providers in town seeing "fleet vehicle" and treating me like a nobody. At other places, I would drop the truck off and never get called when it was done. Or would never be given updates on work done/service needed/issues. These places dont care that you are the primary driver on the vehicle; that you likely take pride in whatever vehicle you drive, regardless that it is a company provided vehicle. Doyle Dodge treated me with superior customer service every step of the way. They laid out all the wheel and tire combinations, with pricing and availability. They scheduled the service (and my truck actually went in at this time, unlike other places.), installed the winter tires, stored my all seasons, and had me back on the road in no time. I highly recommend them to anyone. If you drive a Dodge/Chrysler product or something else, give them a call for whatever you are looking for. You will not be disappointed.
I went in with my new 2015 (3 month old) truck bought at another dealership to get tires checked due to a vibration at highway speeds. I was assuming a re-balancing was required and told the service manager that I had 35" aftermarket tires (and other modifications) on the truck as part of the truck purchase. Installed by the dealership before delivery. He looked at me with a stone-face and said it wont be covered because it isnt factory default tires. I questioned him regarding this policy as it shouldnt matter which tires I had installed "at the dealership before delivery", you should cover tires as stated in your warranty "one year/20,000km". Needless to say that I will be spreading the word of my experience with this guy and checking to see if any other local dealers want to cover this work and be my "go-to" service center. Original dealership will cover this work, but they are located out-of-town.
Ordered a Jeep on April 02, 2015 with an estimated 8-12 week waiting period for a customized order. No problem. Called dealership on the 12th week to get an update and they informed me that the factory hadnt even began processing my order, let alone built my Jeep. Was this information shared with me during my 3 month waiting period? No. Was I given a heads up that perhaps my Jeep was going to be delayed? They did not even have to courtesy to tell me, after 3 months of waiting, that no Jeep was even near built nor was it going to be anytime soon. They did offer to remedy this situation though. They tried to up sell me on a Jeep, nothing like the one I ordered and it was only $15000 more! Wow! What a deal! Thanks for the wasted 3 months. Update Went in today to look at a Jeep they had in stock. Was able to get an okay deal but on a better Jeep. My 02.
I went into to Doyle Dodge to prove to my wife that we could not afford a Van that had everything on our wish list. When our rep Neil OHara announced, "We have the perfect vehicle", my first instinct was a raised eyebrow and a sarcastic "Oh ya, I bet you do". We are now driving a Van purchased from Doyle. Neil was right, it was everything on our wish list and near the budget we were working within. I was quite impressed with how Neil guided us around the dealership to meet the departments I will be working with over the next few years as a Dodge owner. It my recent dealings at the dealership the staff all have positive attitudes and I believe they genuinely want to have a relationship with their customers. Thanks Neil, Blake, Aaron and the rest of the Doyle Team. I am confident we made a good decision to become customers of Doyles
Laura Lynn Reynish
I would give Neil OHara 5 stars for his incredible service and I have known him for years. This is the only reason I am dealing here . I brought my Journey in for a recall and oil change and had to wait 45 minutes for the shuttle to come back from New Sudbury. No one offered to drive me up the street to my job all the service guys kept saying was the shuttle will be right back. Yeah 45 minutes later ! Neil was off that day! I have another recall and due for an oil change lets see what happens this time !
I had a fantastic buying experience with Justin at Doyle Dodge. Justin and the Team understood that I was in a hurry to complete the paper work before going out of town. They were efficient right from the beginning, and went one step further in delivering my vehicle even before I left for my business trip - this was less than 24 hours from walking through the door. Thanks Justin (and Team Doyle). Your work was much appreciated, and you have gained a customer for life! Cheers! Tristan.