|Address:||1020 Carrick St, Thunder Bay, ON P7B 5P9, Canada|
|Working:||7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 9AM–2PM Closed|
I was a broken down traveler in Thunder Bay (expensive twin turbo failure). Done-Rite was the third attempt of getting my car fixed. The first shops quote was ridiculous and sketchy (suspected of being on commission) I moved on. The second shop exploited my dilemma and handed over my car at closing time on a Friday (closed on weekends) and then scatered. 10 km later, I had to get towed again. Not only did they exploit a traveler, they completely botched the job and made it worse. Enter Done-Rite. Done-Rite looked at my vehicle on a Saturday and gave me an honest, straight foreward run down on repairs needed. Done-Rite done it right. Done-Rite repaired the mess, found missed repairs needed and gave me my car early so I could give it a thorough test drive. 3,000 km later, my car is running great (knock on wood). They even picked me up when the car was ready. This review is aimed at stranded travelers. If you are broken down in Thunder Bay; GO TO DONE-RITE.
I made an appointment to have my tires and oil changed. I dropped it off and went to the mall while waiting for them to call. After and 1.5 hours I decided to return, figuring it should be done. Upon my return, I noticed my car had been done for a while and they never called. I asked to pay and leave. They couldnt find the paperwork for about 10 minutes they found it. When they found it they realized they forgot to do the oil change. In goes the car for another hour. All in all, it took them 2.5 hours to do an oil change and change my tires that were already on rims. And thats with an appointment made. I will not return. They seem disorganized and had me waiting for an unreasonable amount of time. You might as well go somewhere else as there are many other options in Thunder Bay.
Brought in my vehicle to have the wheels balanced before leaving on a trip. Appointment was first in the morning, they took all day then tried to upsell me to getting more work done. Front end parts, drive train parts, even timing belt (had just replaced couple months earlier) then used scare tactics quoting safety bla, bla, bla. Close to $4,000 worth. I almost had to argue to have my vehicle put back together. I brought my vehicle to the dealer next day and had everything checked out and it was fine. Stay clear of this place.
It was my first time at Done-Rite, and I had a very pleasant experience. I was talking with a fellow named Trevor, and he was very helpful in answering questions about my vehicle, and any concerns I had. Trevor seemed like he was very invested in my vehicle, and wanted to help. I felt very taken care of after leaving Done-Rite. Trevor was very helpful and I would go back based on his customer service alone!
I live in Niagara Falls, On and wanted to purchase a set of tires for my daughter as a Christmas present and put them on my credit card over the phone. Not to bash any of the other tire places in Thunder Bay but Patrick at Done--Rite tire was the only one to offer to do this without a problem. He got it done and both my daughter and I are very happy with tires and the service.
Was really happy with how I was treated. They drop you off and pick you up when your car is done. You can set up everything and even pay online. I was very pleased with the service and price. They even pointed out a problem that I meant to ask about and were clear that it was a nucence problem that did need to be fixed but could be. I knew that but appreciate honesty
Awesome shop! Went there to get an alignment and the mechanic spotted that my outer tie rod ends were in really bad shape and even showed me the problem. I normally do all my own work as I do not trust anyone with my car, but this shop is great. They were very professional, did the job very well and the shuttle service is awesome. Keep up the great work!
Traveling through thunder bay in a an emergency needed tires. Out of 4 places these guys are the only ones that had my size, and were able to hook me up right away. Was in and out in under an hour.
I recently had service on my LR3 at Done Rite. They were extremely professional and I am very pleased with the result. The car drives really well now. Thanks for the great service!
David Spence....I went across the street and got the same thing for my kid. I also got road hazard warranty with mine. I hope you did as well
Done Rite fixed my wheel bearing on a Saturday and got me back on the road in a couple hours. Fast and friendly service!
great fast service and knowledgeable attentants
Not great service, not horrible either.