|Category:||Car Rental Agency|
|Address:||250 Maple Hills Ave, Charlottetown, PE C1C 1N2, Canada|
|Working:||8AM–1:30AM 8AM–1:30AM 8AM–1:30AM 8AM–1:30AM 8AM–1:30AM 8AM–1:30AM 8AM–1:30AM|
I have been renting my vehicles for the last 5 years at least if not more with Hertz due to a discount I get through my work... I have always gotten great service. Vi has been the main one I go through and she has been incredible. I just rented a SUV this past weekend and from the begging to the end was horrible. When I called to reserve my SUV it was quite a process, I did not get Vi the first three times I tried to reserve my SUV but finally did get Vi when she called me back. I booked a 7 passenger SUV due to the vans being sold out when I reserved weeks ago. When I picked my car up it was not a 7 passenger it was only a 5. They told me that they had no 7 passenger vehicle left. They charged me more then what I was quoted. When I questioned it they told me to they would have it figured out when I return the vehicle. The day I was returning it I called to confirm they figure it out before I got there. I was told that no changes can be made and the staff were not very helpful. When I asked to speak to Vi I was told she was no longer the manager. I am now looking at other rental places for October due to the poor service I got this time. The staff were not as friendly or accomadating as before and I was charged an extra $100 more then what I was quoted.
I was turned away on arrival where I discovered the prepaid credit card I used to book the flight and car was not accepted (not even attempted). My family and I were forced to take a hundred dollar taxi with no car seats for my kids. The young woman at the counter was rude and seemed to take some pleasure in my inconvenience. Never again.
The most stupid location and people here.... I had a very bad experience.... Never rent a car from hertz instead go for other car rentals beside them....
I rented a car via Costco and got charged $80 more after I gave keys back. Did not realize they were to cheat me. Crapy
got charged 165$ fore returning car with 1 click less than full tank of gas.