|Address:||609 Winnipeg St, Regina, SK S4R 8P2, Canada|
|Working:||8AM–9PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–7PM 8AM–6PM Closed|
Thanks Auto Gallery for giving us the best dealer experience of our life. You guys have met all our expectation and we would definitely recommend Auto Gallery Subaru to our friends and family. We thanks Randy McMillan, Jeff Klein and Heather Szeles from bottom of our heart and wish you all the best in the wonderful works you guys do. Keep it up, you guys are doing awesome job and we do need people like you for best dealer and buyers experience. We discovered dealer with best team to trust and made relation of life time. My wife and I bought Subaru Outback Ltd with Tech option. We are very happy with all our buying process and so sharing experience with other buyers. I have read all Google Reviews and I want to make clear that I am not an Employee or staff. This is my personal experience and We hope each and every customer coming to Auto Gallery gets same experience as ours. I never heard about Auto Gallery until one of my friend from Saskatoon recommended me, He is living in Saskatoon and still bought his Subaru Forester from Auto Gallery Subaru and not from Subaru dealer in Saskatoon. That was enough for us to trust Auto Gallery Subaru and deal with them. So I decided to visit their website and did some research, I read all google review after reading some negative review We became very cautious so We visited different dealers in Regina like Toyota, Dilawri Honda and Nissan and Dilawri BMW including Subaru Saskatoon. I asked for a deal in Dilawri Honda for CR-V Touring model and the sales guy with funky hair style laughed at us and said "dude its Honda and you dont get deals on them". I replied "Well there is better way to say no and guess what I dont want any deal as I will not buy it from you there are plenty of dealers and even better cars than Honda". Then we went to Subaru Auto Gallery just before 20-30 min of their closing time. We met sales rep and he even stayed 15-20 after his end of the day shift to show us around and even we test drove forester and Outback. Upon our next visit We met Randy McMillan, Very humble guy with lots of experience. He knew what he was talking and didnt pressurize for any sale. We compare the quote from Auto Gallery with Dealers in Saskatoon, Manitoba and Alberta. They were not even closed to Auto Gallerys quote. Auto Gallery wins every time we compare it with different dealer. Even when we came back after 2 months Randy did remembered our name and car which we initially came for and discussed. That kind of service is rare to find. I can go on and on but in short We end up buying Outback Ltd with Tech option with great deal and very high degree of Satisfaction. I would recommend every buyer to at-least visit once at Auto Gallery Subaru. You will be surprised to find out that how good and knowledgeable they are and offer you best car buying experience with great Customer Satisfaction. Thank You Jeff, Randy and Heather Once again for your auspicious service. You get 5 Star from us and also you got loyal customers for life time. -_-
When it came time to talk about price the salesman yelled at me and wouldnt discuss the price of the car. It came to the point where he was telling me how to spend my money. Instead of trying to work with me to sell the car and get me excited about the car,which is his job. He wanted to add on several extras that I didnt want. For example,he wanted to charge me almost 700 dollars for a "sound dampener" so that when I drive the rocks wouldnt make so much noise when they hit my car. That is completely unnecessary,also included in the charge was a block heater(which only costs $100 and another $50 to have it installed) and of course scotch guard (which only costs $12 dollars at Canadian Tire. So if I did everything myself it would have cost $162 my way,but cost $700 his way. Plus the high pressure salesman in the finance department hadnt made his pitch to me yet. Thats where we get into the extened warranty and other useless nonsense that you or I dont want to pay for. Subaru the car company makes high quality vehicles. You wont be disappointed with the actual product,but the car dealership itself provided me with rude,confrontational and disrespectful service. And I wasnt going to pay them $40,000 for that type of treatment. As far as who the salesman is,just try to discuss price on a new vehicle and youll know exactly who I am talking about because you will get a very aggressive and miserable response. This wasnt high pressure sales it was bullying and harassment. They are graded as an F by the Better Business Bureau so you can look that up for yourself if you dont want to believe my review. I felt horrible about the experience and it ruined the rest of my day since I was very excited going in. And found another Subaru car to buy from a different dealer for $5500 less! And I got the colour I wanted and did Not have to pay for all the extra charges. In fact I got my block heater for free as part of the deal! Please Auto Gallery,consider the fact that it is better to make people leave happy with a vehicle they like instead of trying to squeeze the most amount of money from 1 car sale,you should make people leave happy and excited about the car they just bought so they can give referrals to their friends and family. I know two people who are looking for a car now because one broke down and the other isnt up to standards now. Repeat business and referrals are more important than just 1 sale and then you never see that customer again they feel so negatively about the experience. No one should have to go through what I did. Where is the respect? Do you not realize that you have to give people their dignity?
Curtis J. Nielsen
I was days away from purchasing a used vehicle from Auto Gallery, Regina. Then general manager Andy Cho decided it was necessary to give me his opinion and advise. Andy Cho is the most arrogant salesman Ive ever encountered. Ive been to almost every dealership in Regina in the last 10 years and dealing with him for 10 minutes was the worst experience yet. Sure, Ive been slightly frustrated with pushy sale tactics, but this general manager was the worst by far. Andy Cho should not be involved in any part of customer service. Andy Cho should not interact with people for a living.. His entire attitude towards me was very unprofessional. He 100% lost this sale. I feel bad for the salesman (Piyush Kohli) I was working with. He was quite and let me look and drive in silence, I appreciate that. However Andy Cho marched into the deal and pushed me out of it. Andy Cho took deficiencies I pointed out of the vehicle as a personal attack. This $85,000+ tax vehicle had all four wheels mechanically damaged, and one tire with a large gouge in the sidewall. The rear seat had a small tear in the leather and there was multiple other concerning issues that I believed were grounds for a discount. Andy Cho asked me "what do you expect, its a used vehicle". In which I responded "so theres no room to move?" And he told me if I dont want to buy it tonight "dont bother, buy a BMW X5 and be just like everybody else and their grandma". What kind of customer service is this? That is only the beginning... Im not even going to carry on explaining our outrageous conversation. It was so unprofessional that the salesman I was dealing with originally emailed me the following day saying "I apologize for what happened yesterday." Needless to say.. DO NOT BUY FROM AUTO GALLERY REGINA, Ive only ever heard bad things about them and now Ive received the full experience. If they happen to have the exact vehicle youre looking for, steer clear of Andy Cho, or you will leave there unhappy, belittled and your business unappreciated. Heads Up Also, I asked multiple people at the location for the owners name and contact info. They would not provide me with any means of complaining above Andy Chos head.