|Category:||Car Rental Agency|
|Address:||75 Barkley Grow Crescent, Whitehorse, YT Y1A 6E6, Canada|
|Working:||9AM–1:30AM 9AM–1:30AM 9AM–1:30AM 9AM–1:30AM 9AM–1:30AM 9AM–1:30AM 9AM–1:30AM|
Not the greatest customer service. My fault, I know, but I got on the plane with my keys. Their response was: since they cannot rent the car until they get the keys, then I would be charged. I understand their thought behind this, and would agree if their fleet was rented and they had to refuse vehicle rentals, as this would be lost revenue and I should be on the hook for lost revenue. My issue is their fleet was not rented, not having access to the car did not influence their profits. If they truly cared about customer service, or their reputation, they would have said no worries, unless all other similar class cars are rented, in which case, they would charge me. That would be a customer first approach, as opposed to a profit first, customer second approach. Luckily I knew someone on the flight going the other direction and was only charged for an extra day, which still does not make sense as the keys were returned within the initial 24 hour window, give or take 20 minutes. Anyways, they are not interested in their clients best interests, which is why I am only giving 1 star.
Excellent customer service. Justis was wonderful! He informed us that windshield and tire damage is very common in the Yukon and that the additional insurance coverage is a good idea. They also have a notice posted for their customers indicating the same message. It is evident that this Budget cares about the customer. Will rent again from here. Thank you!
Reserved online and Ken (very personable staffer) was at the airport counter to greet us. We had Roadstar insurance so he did not pressure us to get the extra budget insurance. The car was bigger than expected, but was comfortable to drive. No surprises on checking the vehicle out or back in. A very pleasant rental experience.
They are not truthful , had a reservation on line through a 3rd party and they declined to provide a car so I asked for one but they said they are all booked through August , then I went on their website and they show that they do several options , I would rather walk than rent from them .
Booked a car online had everything confirmed called the budget phone number about a certain charge. They fixed it and found out that the reservation was changed to TORONTO Pearson
very worst car rental experience. knowledge-less stuffs and rude manager. avoid!