|Address:||17 Lorne Rd, Whitehorse, YT Y1A 5S7, Canada|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–4PM Closed|
0 reviews 5.0 star rating 6/15/2016 Ok folks, the pin box on our 3 year old Fifth Wheel broke 30 miles out of Whitehorse, we limped back into town on a sunday. Monday was a canadian holiday, first thing tuesday morning I called Fireweed, John the owner said get here quick. We were at a RV park 1 mile away and went straight there. From the beginning you could not ask for a more organized, professional crew. They have a RV hookup right next to the building and put us in there. Understand this was a MAJOR job, the entire front end had to come off including removing the bedroom. John had on call a professional welding firm who showed up around noon to survey the damage, on wednesday after John and his crew had everything removed they came and removed the entire front part of the frame. The welds from the factory were absolutely of poor quality, looked like some beginner had done the work (Forrest River-Columbus). Thursday afternoon the welding company returned with a heavier duty frame (3/16 steel instead of 1/8), and by 3 pm they had the new frame welded in. John and his crew immediately started work on putting things back together and finished friday around 5 pm in time for us to go on down the ALCAN. Extremely reasonable cost, but main thing these guys KNOW what they are doing ,not some "jackleg" who is a shade tree mechanic like most RV repair shops have. Whether you have a major repair or a small one, stop in and have it repaired by a professional who is honest and fair!!!
We were under the false impression that the quality of the work done on our unit was of very good quality simply because of the level of the service we received. We had a spring break while in the Yukon and had Fireweed replace all of the springs on our 5th wheel unit. That was in June 2011. Spring ahead to last week when we had some other work done on the rv, not related to the springs, and upon inspection found that the springs has lost their arc and upon the mechanics inspection found that they had not been properly installed. So we had to have them replaced again to avoid a potential breakdown. Unfortunately we have no recourse against Fireweed since we are several thousand miles away and they are 9 months old! But be aware, they talk a good line but the work is below par.
We stopped in for a problem with our slides on our 5th wheel trailer. We asked the owner if he would listen as we opened the slides to give an opinion as to what the problem might be and how serious it might be. He refused to take a moment to listen as we opened the slides saying he didnt have an opening for several days and no matter what he said about the slides we would leave and not make the appointment when there was an opening. I would have made the appointment depending upon his assessment concerning the slide but he was such a jerk, I had no intention of begging him to work on my rv.
I took our motorhome to John last fall as I noticed interior leaking, which is never a good sign! He took me in his shop to show me the damaged areas and explained to me how I could fix it myself to save me the expense. This spring arrived and I still did not find the time to do this (but I did attempt). I found this job a little overwhelming (and I am a handy girl!!). Soooo, again, I take it to Fireweed, they patched it up and it was ready for camping within a few days at a very reasonable price. Will never go anywhere else for our motorhome.
This place has the absolute worst service. I ordered a drop down hitch, never heard back in weeks. When I called to check on the status of my order I was told it was never ordered because they must have forgotten, was told to cancel my order and go someplace else. will never give my business to them again.
Fireweed RV has been the shop I take my Fleetwood Class A motorhome to for a year and a half now, and Ive consistently been very happy with the work theyve done (including various electrical issues on the RV and toad, slide maintenance and roof repairs), and the prices.
These guys fixed my rv with same day service. Reay appreciate the help!
Fast and efficient