|Address:||4178 4 Ave, Whitehorse, YT Y1A 1J6, Canada|
|Working:||Closed 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 9AM–4PM Closed|
All the sales reps have been more than helpful and patient as I waited 3 and a half months for my car to arrive. I am the proud new owner of a 2016 Focus ST. After all the paper work was finished and I was given the know how to use all the instruments in the car, I was told if I had any questions, concerns or whatever, to come back and let them know. The original sales person that sold me the car had told me that I was getting remote start, a winter package and all season tires on my vehicle. I dont have any of these on my car. I have to ask whos responsibility is it to make sure a vehicle is being sold is exactly as the customer ordered? There is a problem with the toe on the vehicle and upon mentioning this to the sales manager and trying to explain the problems to him, he started to get ignorant with me and was talking down to me. I left very frustrated and have no solutions to my problems. He made me feel like some stupid teenager, my teenage years are far behind me. I can not believe that someone with his demeanor is a manager. My parents have purchased 8 Fords from Freedom Ford in Edmonton and have never had the problems I encountered at this dealership. At this point there is no reason to purchase another vehicle through Whitehorse Motors. Freedom Ford always takes great care of my parents. So much so that they have bought 5 vehicles from the same Sales Manager at Freedom Ford. Whitehorse Motors could take some cues from the largest dealership in Alberta. I just want to be clear, the sales person that sold me the car was inexperienced and told me a number of things that did not happen and the Sales Manager was completely unprofessional and unwilling to listen to me.
I was recently stranded in Whitehorse due to mechanical problems. These guys were amazing in squeezing me into their busy schedules when all the other shops were full. (I dont even drive a ford). Turned out my problem was much more complex than the original "its just a rock in the brake" line I gave them when I got there. Although the news Larry broke me wasnt good, they bore with me as I sorted out my options around how I could make things happen faster. When the parts finally made it to the great white north, they busted their buns to get us back on the road (maybe because we were so annoying? Sorry Adrien) We arrived as two sad, dirty hippies in a broken down car and we left as two happy campers in a vehicle with brakes (albeit no better smelling). Now no story can be perfect. Further down the road we encountered an issue related to the work, but because of our previous delay from the first mechanical issue, we continued on our way back home. Once home, I called Mike (service manager) about the issue that we had. He was so quick to help me out and take accountability for the situation. Now Im good to go and would happily head back up to have work done by those guys. Human error happens, but these folks demonstrated patience, accountability, professionalism (with one entertaining exception) and commitment to quality. Thanks guys. If Im ever obscenely lost and accidentally end up in the north again, well stop in , even if just to make your blood pressure rise from the stress of us.
Update 8/29/2017 - Whitehorse Motors contacted me with an apology and a few very kind gestures to put this situation right. They did not ask me to update this review, but I am doing so because everyone makes mistakes and Whitehorse Motors went above and beyond to rectify the issue. Ill be happy to continue doing business with them. I was disappointed with the service here. I went in to talk with a salesperson about trading in my leased truck and purchasing a new one. First off, they were not really prepared for my visit, the salesperson didnt have any information about the process or what they could offer for my vehicle. I was told he would have to speak with the manager and that they would call me back .... After about 2 weeks of not hearing anything, I called emailed the salesperson to ask if they were interested in doing business with me to which he replied that his manager was supposed to call me regarding my inquiry. Ill spare the rest of the details, but I never did get a call back and ended up using another dealership which provided me excellent service and got me all taken care of within days. Its too bad, I got my truck serviced here religiously for the past 4 years, and I was ready to buy a new truck off of them but because of this experience I will be taking my business elsewhere from now on for service and new vehicle purchases.
4 months ago I was interested in a heavy duty truck. I did lots of research and Ford built a new f-350, which interested me. I went to Whitehorse Motors and I told them what I was looking for. They gave me various advice on what I may want. I changed my mind many times, I went back and forth between dealerships and Ford always took care of me. I had a good experience every time I dealt with Whitehorse Motors, they spent lots of time with me to make sure I would purchase the right truck according to my needs. I now have a 2017 diesel F-350 crewcab longbox, with all the options I need. Beautiful and powerful machine. I love to drive my new truck and I would highly recommend Whitehorse Motors to a friend. Thank you for the great work!
Been receiving from Ford Credit letter to upgrade and with a 2000$ credit toward a vehicle. The 1st time we spoke to one of the sale associates the price for our trade in was ridiculously low and walked out. Then a couple of months later the same thing another letter from Ford and telling us that our vehicle is in great demand and that they were giving us a 2000$ again we spoke to a sale person we dont want to name the sale person. So we are still waiting news from this person and its been more then a month now .
I had bought a car from them when the competition was going on for the Prize. The car was a Pontiac 2007. They sold it to me for roughly $5700 and it had really poor tires. When I asked to have it refunded as I had not gone over 1000kms they simply denied me the service as a result of which I sold off the car and made a large loss. They got very arrogant when I told them that I could not pay for the car and asked for a refund of $1000. Please avoid the company for your own sake.
I recently went to my local Ford dealership and bought a used 2015 Ford Focus. I am really enjoying car all together and am very excited to have a vehical that is all mine for the first time. The people at the Ford dealership were all really amazing to work with when buying my car and they have continued to show their support to me even after I finallized everything. I would recomend anyone wanting to get a new car to go to Ford and just see what they have to offer.